Password reset for root user - Layer 7 appliance sever

[SankaraPandian Padmanaban]

Hi Everyone,

Our Layer 7 (Gateway version - 10.0.00) appliance server running in CentOS Linux release 7.7.1908.

I forgot the root user's password for this server. I have ssgconfig user's password and hence I was able to see the interactive menu. But with Option 3 [Use a previleged shell (root)], I am not able to login, since I forgot the root user's password. Is it possible to recover or reset the password? 

Thanks in advance

[Adarsh Shetty]

Hello SankaraPandian,

Please refer to the below knowledge article  and see if it helps.
https://knowledge.broadcom.com/external/article?articleId=42867

Regards,
Adarsh

[Steve Cassil]

The procedure for resetting the root password is here Managing the Gateway appliance privileged (root) account