CA Service Management

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  • 1.  How to create custom notification?

    Posted 20 days ago

    Hi Team,

    How can I create a custom notification in CA ServiceDesk which will trigger only when the area is applications.

    Please help me with how I can do this.


    Thanks,
    Ankit



  • 2.  RE: How to create custom notification?

    Posted 12 days ago

    Create a site-defined condition macro for this.
    Use the condition in a notification rule.



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    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants LLC
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