How create ticket through Email eater when properties category have validation rule?

[Felipe Nunes]

Hi everyone,

I created this email eater rule:

But it's not working. So I did some tests and found out that the error is because of the two properties that have a validation rule.

When I disable these two properties, the email eater works fine.

I tried many configurations but none of them were successful.

So, does anyone know how to configure email eater rule when properties category has validation rule?

Thanks in advance! 

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Regards,
Felipe Nunes
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IT Analyst
Prodabel
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[Bruce Bruce]

Hy there i can see your post and i must say

When using an Email Eater system to create a ticket with category properties that have validation rules, ensure that the email content adheres to the specified rules. If validation fails, the system may reject the email or require adjustments to meet category requirements before successfully creating the ticket.

Thanks and regards

BruceCooke

[Felipe Nunes]

Hi Bruce, 

First of all, thanks for you replay. 

But, Is there a way to set a value default for this properties that have validation rules?

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Regards,
Felipe Nunes
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IT Analyst
Prodabel
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[Felipe Nunes]

Hi everyone, 

I found the error.

There was a blank space between the label and the value.

And the syntax in the text_api.cfg file did not.

Syntax: %PROPERTY={{property_label}}value

After correcting the mail rule I was able to create the ticket through the email eater.

------------------------------
Regards,
Felipe Nunes
------------------
IT Analyst
Prodabel
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