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How automatically update the "Resolution Method" field when a SDM ticket is auto closed

  • 1.  How automatically update the "Resolution Method" field when a SDM ticket is auto closed

    Posted Jan 21, 2023 05:23 AM
    Hello,

    Need help on below

    How automatically update the "Resolution Method" field when a SDM ticket is auto closed.


  • 2.  RE: How automatically update the "Resolution Method" field when a SDM ticket is auto closed

    Broadcom Employee
    Posted Jan 25, 2023 03:38 PM
    I think you could add a trigger to CL and write the trigger spel to set the resolution method
    or you can add an event/macro in the Close activity notification to set the resolution field. make sure you set the option to allow edit closed tickets.
    Original Message