Symantec IGA

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Force password reset is successful but new password fails to authenticate and old password works well

  • 1.  Force password reset is successful but new password fails to authenticate and old password works well

    Posted 12 days ago
    Hi All,

    We are running with vApp 14.3 CP1. As per password policy, IDAM initiate force password reset for the user and when user tries to update it with new password, it shows as successful.
    However, Users won't get email confirmation; user's old password still works as usual. Sometimes user get the email notification after a week saying the password reset successful and then the new password starts getting authenticated.
    Recently the issue became critical and User's never receiving the password successful email notification and ending with account lockout by entering new password. Please help us how to fix this issue.

    Your response in this matter is much appreciated.

    Thanks in advance.