Error with OAUTH 2.0 in Service Desk

[Guillermo Millan]

Good morning All, I hope you are well

We are using Service Management r17.3.11

Using IMAP4, with OAUTH 2.0 fail with next message:

For the configuration process, we did the next procedures:

1. Enable of OAUTHProcessor: https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/Installing-CA-Service-Management-17-3-0-11/Post-Installation-Tasks-for-CA-Service-Management-17-3-0-11.html

2. Configuration in Azure and Service Management: https://knowledge.broadcom.com/external/article/216187/oauth-setup-for-maileater.html#mcetoc_1f6q7m1up6

3. Configuration of OAUTH Settings

Could you help us to configure correctly this?

Thanks in advance

[Lindsay Estabrooks]

You need two certificates in the CA Certificate Path (one for Outlook and the other for OAuth processing), space separated. I have attached both (the outlook_root.cer should match the certificate you are already using).

Cheers,
Lindsay

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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Attachment(s)

outlook_root.cer.txt   1 KB 1 version

login_microsoftonline.cer.txt   1 KB 1 version

[Rajesh Chitrapu]

scope field should contain:

offline_access https://outlook.office.com/IMAP.AccessAsUser.All

If Offline_access is not provided in scope, refresh token obtained while "Generating Access Token" will be null and we cannot refresh the token next time when the access token is expired.

[Diego Forero Garzon]

Hi Guillermo,

I have the same error, the screen goes blank, did you manage to solve the error?

[Guillermo Millan]

Hi Diego, I hope you are fine

 

Sorry for delay in response.

Solution for IMAP was to import 2 certificates:

In this case, root of Digicert, and Microsoft certificate:

I hope this information help you

Regards