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ConnectALL SaaS Customer Migration Notice

  • 1.  ConnectALL SaaS Customer Migration Notice

    Broadcom Employee
    Posted Dec 22, 2023 10:47 AM
    Edited by Suman Pramanik Dec 22, 2023 10:48 AM

    Date:   December 22, 2023

    To:   ConnectALL SaaS Customers 

    From:   CA Technologies ConnectALL Product Team  


    Dear Valued ConnectALL SaaS Customer,


    On behalf of CA Technologies, A Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. 


    You are receiving this notification because Broadcom will be updating its ConnectALL SaaS offerings to utilize SaaS data center services provided by Google Cloud Platform™ service (GCP) replacing the current provider, Amazon Web Services (AWS). Once this update is complete, your data will be stored at new data centers, which represents a change to a material subcontractor utilized in the provision of the ConnectALL SaaS offering. As such, it is recommended that you provide this information to your security and compliance teams for their review.  


    Migration Activities

    In order to enable a smooth transition to the new data center, Broadcom will perform all technical activities to migrate each ConnectALL SaaS customer to the GCP data center. Broadcom will migrate an exact copy of each customer's ConnectALL application together with its data store from the old Amazon Web Services (AWS) environment to the new GCP environment.

    Appropriate time will be given to you to also perform your own functional testing and sign-off on the migration of the non-production environment prior to the migration of your production environment.



    The ConnectALL data center migration is scheduled to begin January 19, 2024 with your staging environment and be completed on February 9, 2024 when your production environment is migrated. Broadcom will send additional communications confirming the migration schedule via our Sorry notification service; see the FAQ for details on this service and your subscription to it. Please utilize this time to answer questions, address concerns, and plan for any actions necessary to validate your new GCP environments. 


    Stay on the Latest Release of ConnectALL

    Moving forward, Broadcom will upgrade customers to the latest version of ConnectALL SaaS per a published schedule.  We would like to make your upgrade as straightforward as possible and provide documentation to help you prepare for your upgrade. ConnectALL SaaS user guides can be viewed at the Broadcom documentation site. 




    For additional information, please review the frequently asked questions (FAQ) document. If you have any further questions or concerns regarding this notice, please open a support ticket or reach out to your local account representative for assistance. 


    Your success is very important to us, and we look forward to continuing our successful partnership with you.


    Thank you, 

    ConnectALL SaaS Team