CA SDM Auto Close ticket seggrigation

[EMS CBI]

Hello,

We are using the ca sdm 17.3. We have implemented the auto close of ticket from resolved state through event & macro.

Now we want that how many tickets are auto closed and how many tickets are manually closed by users.

Kindly suggest.

[Jean-Pierre Marsan]

The action macros are usually executed on behalf of the privileged user (NX_PARADIGMUSER in NX.env).
Thus, you can count the activity logs of type 'CL' (Close), grouping by analyst

Hope tha helps