CA Business Intelligence (CABI) console does not start

[CKFS]

Hello,

We have installed CA Business Intelligence (CABI) on a Windows server. Tomcat starts without errors, but the console does not start:









What could be happening? This happens with Internet and Chrome.


Thank you,
regards.

[Rinat Matityahu]

Hi Carl

Please check Tomcat error log (catalina) for further information - feel free to share the logs here.

Thank you
Rinat

[CKFS]

Hi Rinat,

The log does not show any errors:

INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name: Apache Tomcat/8.5.68
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Jun 11 2021 13:32:01 UTC
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 8.5.68.0
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2016
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Java\jdk1.8.0_291\jre
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_291-b10
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\CA\CA\Tomcat
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\CA\CA\Tomcat
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\CA\CA\Tomcat
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\CA\CA\Tomcat
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\CA\CA\Tomcat\temp
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\CA\CA\Tomcat\conf\logging.properties
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:PermSize=32m
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseConcMarkSweepGC
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+CMSClassUnloadingEnabled
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:MaxPermSize=512m
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Duser.home=C:\Users\ZUH00034.TESA
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms4096m
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx6144m
INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xss6144k
INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [C:\CA\CA\Tomcat\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Java\jdk1.8.0_291\jre\bin;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\HP\HP BTO Software\lib;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\lbin\sec;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;F:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;F:\Program Files\Microsoft SQL Server\130\Tools\Binn\;F:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;F:\Program Files\Microsoft SQL Server\130\DTS\Binn\;F:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;F:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Java\jdk1.8.0_291\bin;C:\Java\jdk1.8.0_291\bin;C:\Users\ZUH00034.TESA\AppData\Local\Microsoft\WindowsApps;.]
INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8082"]
INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1272 ms
INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/8.5.68]
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\CA\CA\Tomcat\webapps\docs]
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\CA\CA\Tomcat\webapps\docs] has finished in [421] ms
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\CA\CA\Tomcat\webapps\jasperserver-pro]
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\CA\CA\Tomcat\webapps\jasperserver-pro] has finished in [623] ms
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\CA\CA\Tomcat\webapps\manager]
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\CA\CA\Tomcat\webapps\manager] has finished in [78] ms
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory [C:\CA\CA\Tomcat\webapps\ROOT]
INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory [C:\CA\CA\Tomcat\webapps\ROOT] has finished in [46] ms
INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8082"]
INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 796 ms


and the error log of my webapp (jasperserver-pro) is empty:





thank you,
regards.

[Rinat Matityahu]

Hi
1. Can you please try from a different browser (Chrome / Firefox) - not IE or Edge?
2. Please share the content of localhost_access_log.xxxxx.txt

We have noticed you have raised a support ticket - feel free to share this information over the support ticket if easier.
Thank you
Rinat