AutoSys Workload Automation

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  • 1.  Autosys and ServiceNow

    Posted 9 days ago
    Has anyone integrated Autosys to ServiceNow to automatically create incidents on job failures, if so how?  Splunk?   I know you can use snmp, but your limited on customization then.

  • 2.  RE: Autosys and ServiceNow

    Posted 9 days ago

    Using snmptraps are good stuff...

    You could:

    1. configure your autouser to send snmp traps on localhost


    install snmptrapd and configure snmptrapd.conf like this :

    authCommunity log,execute,net scheduler
    # trapJobFailure
    traphandle . /usr/bin/perl /path/to/my/

    (hook only for trapJobFailure)

    And script an api rest call to create a case in servicenow (snow works well with Soap::lite, or even with something like

    The mib of autosys in $AUTOSYS/snmp/

    Here are the information you could push into your ticket..

    trapJobFailure TRAP-TYPE
        ENTERPRISE autosys
        VARIABLES  { trapMessage, trapDate, alarmName, alarmJobName,
                     alarmText, alarmCode, alarmExitCode, alarmMachineName,
                     alarmBoxName, alarmApplicationName, alarmGroupName,
                     alarmRunNum, alarmNtry, alarmInstanceName}
            "Trap to indicate a job has failed"
        ::= 503

    Here is a start for a hook script in snmptrapd, which loads the mib and translates OIDs in proper names...

    #!/bin/env perl -W
    use strict;
    use warnings;
    use utf8;
    use English qw( -no_match_vars );
    use Carp;
    use Data::Dumper;
    use SNMP;
    my $SNMPv2_SMI_enterprises_CA_id;
    my $SNMPv2_SMI_enterprises;
    my $SNMPv2_ID;
    my $autosys_mib;
    my $verbose = "INFO";
    my %trapdata;
    my $trapoid;
    my $trapname;
    BEGIN {
      $SNMP::save_descriptions = 1;
      $SNMPv2_SMI_enterprises_CA_id = ".791";
      $SNMPv2_SMI_enterprises = ".";
      $SNMPv2_ID = sprintf("%s%s", $SNMPv2_SMI_enterprises, $SNMPv2_SMI_enterprises_CA_id);
      $autosys_mib = {};
      my $CA_match = qr/^$SNMPv2_ID/;
      foreach my $mib (keys %SNMP::MIB) {
        # skip non autosys objects
        next if $mib !~ $CA_match;
        $autosys_mib->{$mib} = $SNMP::MIB{$mib};
        #print $mib, " - ", $SNMP::MIB{$mib}->{label},"\n";
    my $oo = <>; # skip line, useless
    my $bo = <>; # skip line, useless
    print "A new trap happened\n" if grep (/$verbose/,("DEBUG", "INFO"));
    # translation
    while (my $line = <>) {
      chomp $line;
      next if $line eq "";
      $line =~ s/SNMPv2-SMI::enterprises/$SNMPv2_SMI_enterprises/;
      print $line,"\n" if grep (/$verbose/, ("DEBUG"));
      my ($oid, @v) = split(/\s+/, $line);
      if ($oid eq "SNMPv2-MIB::snmpTrapOID.0") {
        $trapoid = $v[0];
        $trapname = $autosys_mib->{$trapoid}->{label};
        $trapdata{"description"} = $autosys_mib->{$trapoid}->{description};
        print "Trap: $trapname - $trapdata{'description'}\n" if grep(/$verbose/,("DEBUG", "INFO", "WARNING", "ERROR", "FATAL"));
      } else {
        if ($oid =~ /$SNMPv2_ID/) {
          my $label = $autosys_mib->{$oid}->{label};
          my $v = join(" ", @v);
          $v =~ s/(\A"|"\Z)//g; # remove leading and trailing double quote...
          $trapdata{$label} = $v;
    # do whatever you want from now...
    my $trap = $class->new(%trapdata);

    This will display a much better info in /var/log/snmptrapd.log