Oops some text has been omitted from the post by the system and msg doesn't make sense ... should read ...
In our current environment email notifications and call.alarm's etc are working as expected using address
ae_alerts@******.com and SMTP server "smtp-relay.gmail.com".
Although within the same organisation there are changes planned to AD \ Domains and email addresses etc due to the creation of a new company.
Within the current environment settings AE sends emails\alerts to individual old&new email addresses - however, it cannot send emails to new Group email addresses as
ae_alerts@******.com is considered to be an external address and is blocked by the system for security reasons ...
To try and resolve this we have ...
Created a new AD user with the email
ae_alerts@yyyyyy.comChanged the UC_CLIENT smtp_from_addr settings from
ae_alerts@******.com to
ae_alerts@yyyyyy.combut the address isn't recognised by the SMTP server (it's Google SMTP) and mails fail ...
U00050006 SMTP server '' has rejected the E-mail command: 'smtp-relay.gmail.com'
I then changed the smtp_server from
smtp-relay.gmail.com to our internal smtp server
zzzzzz-smtp.abcdef.domain but again mail\notifications fail ...U00050031 The SMTP client cannot retrieve any host information about the SMTP server 'zzzzzz-smtp.abcdef.domain', error code '1', error description: 'The specified host is unknown'.
Is there another setting in AE that I need to change or perhaps someone could point me in the direction I should be looking in
Hope the above makes sense - Thanks in advance. Ian.