20.4 - Unable to delete devices from inventory after Cumulative patch 3

[Nick Barlow]

hi all,

Just wondering if anyone has issues deleting devices from Inventory after applying any of the Cumulative patches ?
This is the error, tried the stop/start of discovery_server with same results.

unable to delete a device from OC Inventory

Also restarted wasp on primary and ump/OC

Thanks

[Steve B]

I've got the same issue - I've got a ticket logged

[Luc Christiaens]

I've the same problem and opened also a ticket
But when using the call back for probe discovery_server "remove_master_device_by_cskey" the delete works fine
(or use the tool: nimsoft_delete_device" that use this callback)

[Nick Barlow]

Thanks both for the info.
Hopefully a HF is released.
I wonder if dropping down the ump_oc version could help, for now .. ?
I actually patched 3 CU patched in one go, so not sure which one caused it

[Olympia Sett]

Hello All

I have taken ownership of both the cases of Steven and LUC, Let me work with engineering and will update accordingly .

Meanwhile check below >  login Into OC as administrator  and  please check if the administrator user > Acl permission (from OC side) have The Discovery and Discovery Management ACL properties are enabled or not .

[Luc Christiaens]

Both properties are set (for user and acl administrator)

[David Michel]

Either callback can be used to remove devices, remove_master_devices_by_cskeys or remove_master_devices_by_cs_ids. 
AC > primary hub > discovery_server > view probe utility in new window. 
Both the cskey and cs_id are available from CM_COMPUTER_SYSTEM. 
select * from CM_COMPUTER_SYSTEM where ip = '<device IP address>'
select * from CM_COMPUTER_SYSTEM where name like '%<device name>%'

[Steve B]

Thanks for the workaround. Presumably, removing a device using the above doesn't also Acknowledge alarms and Delete measurements like it does when removing from OC?

[Garin Walsh]

I've not checked deleting devices myself but note that it is not possible in CU3 to delete performance report schedules too.

[Christopher Pearson]

Any details you can give on this. I tried this but it worked for me:

-created a prd report

-created a schedule for that report to post on server and email

-ran the report

-deleted the schedule

[Sam Green]

I can still delete devices and I've only deployed the UIM Server 20.4 - Cumulative Update 3

[David Michel]

This is what happens in my lab when trying to delete a device. 

[Nick Barlow]

What happens if you go down to ump_operatorconsole 20.42 ?

[David Michel]

never deployed CU2, and question the compatibility with the other packages and so will leave it to development.

[Nick Barlow]

Hi David,

Do you know if development made any progress with this ?

Thanks

[David Michel]

Device deletes fails after deploying Operator Console 20.4 - Cumulative Update 3
Article ID: 245697
https://knowledge.broadcom.com/external/article?articleId=245697

[Nick Barlow]

Thanks David
Strange thing is, I don't have that file present in the that location.
Has anyone successfully used this method ?

I able to locate it here

[David Michel]

The file was there in my lab, and removing it did restore the ability to delete devices via OC Inventory.

[Nick Barlow]

Oh,, it's n00b day .... I was in the backup I took prior to CU 3 patching ... in the screenshot, the path is d:\Nimsoft :\

Went to the correct path and issue resolved :)

[Garin Walsh]

This made my day - something similar happened to me the other day but I'd never admit to it....

[Luc Christiaens]

https://knowledge.broadcom.com/external/article?articleId=245697
(only remarked afterwards that this link was already posted)