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20.4 - Unable to delete devices from inventory after Cumulative patch 3

  • 1.  20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 05, 2022 12:17 PM
    hi all,

    Just wondering if anyone has issues deleting devices from Inventory after applying any of the Cumulative patches ?
    This is the error, tried the stop/start of discovery_server with same results.

    unable to delete a device from OC Inventory

    Also restarted wasp on primary and ump/OC

    Thanks



  • 2.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 05, 2022 08:53 PM
    I've got the same issue - I've got a ticket logged


  • 3.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 06, 2022 05:06 AM
    I've the same problem and opened also a ticket
    But when using the call back for probe discovery_server "remove_master_device_by_cskey" the delete works fine
    (or use the tool: nimsoft_delete_device" that use this callback)


  • 4.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 06, 2022 05:37 AM
    Thanks both for the info.
    Hopefully a HF is released.
    I wonder if dropping down the ump_oc version could help, for now .. ?
    I actually patched 3 CU patched in one go, so not sure which one caused it


  • 5.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted Jul 06, 2022 07:25 AM
    Hello All

    I have taken ownership of both the cases of Steven and LUC, Let me work with engineering and will update accordingly .

    Meanwhile check below >  login Into OC as administrator  and  please check if the administrator user > Acl permission (from OC side) have The Discovery and Discovery Management ACL properties are enabled or not .




  • 6.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 06, 2022 07:30 AM

    Both properties are set (for user and acl administrator)


  • 7.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted Jul 06, 2022 08:19 AM
    Either callback can be used to remove devices, remove_master_devices_by_cskeys or remove_master_devices_by_cs_ids.
    AC > primary hub > discovery_server > view probe utility in new window.
    Both the cskey and cs_id are available from CM_COMPUTER_SYSTEM.
    select * from CM_COMPUTER_SYSTEM where ip = '<device IP address>'
    select * from CM_COMPUTER_SYSTEM where name like '%<device name>%'


  • 8.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 06, 2022 06:25 PM
    Thanks for the workaround. Presumably, removing a device using the above doesn't also Acknowledge alarms and Delete measurements like it does when removing from OC?


  • 9.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 07, 2022 01:00 AM
    I've not checked deleting devices myself but note that it is not possible in CU3 to delete performance report schedules too.


  • 10.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted Jul 07, 2022 12:15 PM

    Any details you can give on this. I tried this but it worked for me:

    -created a prd report

    -created a schedule for that report to post on server and email

    -ran the report

    -deleted the schedule




  • 11.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 07, 2022 11:30 AM
    I can still delete devices and I've only deployed the UIM Server 20.4 - Cumulative Update 3


  • 12.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted Jul 07, 2022 11:59 AM

    This is what happens in my lab when trying to delete a device. 




  • 13.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted Jul 07, 2022 12:04 PM
    What happens if you go down to ump_operatorconsole 20.42 ?


  • 14.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted Jul 07, 2022 12:13 PM
    never deployed CU2, and question the compatibility with the other packages and so will leave it to development.


  • 15.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted 27 days ago
    Hi David,

    Do you know if development made any progress with this ?

    Thanks


  • 16.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted 26 days ago
    Device deletes fails after deploying Operator Console 20.4 - Cumulative Update 3
    Article ID: 245697
    https://knowledge.broadcom.com/external/article?articleId=245697


  • 17.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted 26 days ago
    Thanks David
    Strange thing is, I don't have that file present in the that location.
    Has anyone successfully used this method ?


    I able to locate it here



  • 18.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Broadcom Employee
    Posted 26 days ago
    The file was there in my lab, and removing it did restore the ability to delete devices via OC Inventory.


  • 19.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted 26 days ago
    Oh,, it's n00b day .... I was in the backup I took prior to CU 3 patching ... in the screenshot, the path is d:\Nimsoft :\

    Went to the correct path and issue resolved :)


  • 20.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted 26 days ago
    This made my day - something similar happened to me the other day but I'd never admit to it....


  • 21.  RE: 20.4 - Unable to delete devices from inventory after Cumulative patch 3

    Posted 25 days ago
    Edited by Luc Christiaens 25 days ago
    https://knowledge.broadcom.com/external/article?articleId=245697
    (only remarked afterwards that this link was already posted)