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  • 1.  17.3 RU17 - xFlow (manual) Notification - Contact-Search - Contacts not found

    Posted Dec 08, 2022 09:12 AM
    Edited by Peter Schmidt Dec 09, 2022 02:09 AM
    Hi,
    in different 17 RU17 I have differen behaviour ...

    In a ticket I want to notify 'Schmidt, Peter'
    1. Installation-env: 
    It's not possible to find him, because he is not under the first 6 Schmidt-Contacts. when I type
         Schmidt, --> no contacts
         Schmidt Peter --> no contacts
         Schmidtpeter --> no contacts
         Schmidt%p --> no contacts

    2. Installtion-env
         Schmidt, --> no contacts
         Schmidt Peter --> no contacts
         Schmidtpeter --> Schmidt, Peter   is listed
         Schmidt%p --> all Schmidt-contacts having a p somewhere after Schmidt

    Strange list contact behaviuor.
    Is there anything missing on Installation?

    pdm_es_rebuild_index.bat:  Does not help

    Regards,
    Peter


  • 2.  RE: 17.3 RU17 - xFlow (manual) Notification - Contact-Search - Contacts not found

    Broadcom Employee
    Posted Dec 09, 2022 07:56 AM
    The only explanation that I could have for this is that you search MS configuration might be different, or the contact is missing from Elastic Search - I know you mentioned that, pdm_es_rebuild_index.bat:, does not resolve the issue, but I would check directly in ES and see if you see the contact.

    Maybe check and confirm that the HTTP request is sent to search MS as well.

    Sebastian
    Original Message


  • 3.  RE: 17.3 RU17 - xFlow (manual) Notification - Contact-Search - Contacts not found

    Posted Dec 15, 2022 01:33 PM
    Hi Sebastian,
    in xFlow's general search it is running ok. So we don't have an elasticsearch- or index-Problem.

    The problem only occurs when using 'search' (autosuggest) in manual notification.

    Regards,
    Peter
    Original Message


  • 4.  RE: 17.3 RU17 - xFlow (manual) Notification - Contact-Search - Contacts not found

    Broadcom Employee
    Posted Dec 15, 2022 04:29 PM
    Hi Peter,

    I looked in my environment, RU18, and enabled some logging. It seems that whatever is typed is sent to the database and the where clause is against DB specific fields. I don't see a where clause for the combo name,  only for first, middle or last names or user ID.

    I can reproduce only the environment in env #1​. My findings explain why it behaves the way it does. I will check internally with the rest of the engineering team and see if I'm missing anything, or if it should match against the combo name as well.

    Regards,
    Sebastian
    Original Message


  • 5.  RE: 17.3 RU17 - xFlow (manual) Notification - Contact-Search - Contacts not found

    Posted Dec 16, 2022 07:49 AM
    Hi Sebastian,
    many thanks for your answers.
    Meanwhile I have created a Case#33306649 for it.

    Autosuggest in this place should work as known.
    And only 5 contacts there? It should be scrollable as in standard-GUI.
    All other beviour makes no sense and customers wan't work with it.

    Regards,
    Peter
    Original Message