Symantec Privileged Access Management

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ProxyManager and Java Event Forwarder Service will not start ENTM 12.9 sp1 

Nov 27, 2015 09:45 AM

Windows ENTM’s with SP1


Issue   :    ProxyManager and Java Event Forwarder Service will not start


To Resolve:


Check the file in <installdir>/AccessControlServer/Services/ProxyManager/conf.

There should be 3 variables present of which there is only 1 and it is
referencing a Unix system path. Update yours with the following. This has
resolved 3 installations for me so far.

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Dec 02, 2015 06:24 PM

Discovered in a case related to the above, it is also worth checking <AccessControlServer>\apache-tomcat-7.0.54\conf\


If this file does not exist create it, or if it has a unix path edit it, with the one line below (assuming you have installed PIM in the default location)


capim-server-home=C:\\Program Files\\CA\\AccessControlServer


After editing the file, restart the "Apache Tomcat 7.0.54" service.


The problem will manifest itself with proxy recordings not being able to play back with the message:


The Connection has been closed because the server is taking too long to respond.


And the following message in <AccessControlServer>\apache-tomcat-7.0.54\capimiclient.log:


2015-12-02 10:06:04,028 [ERROR] [] - Failed getting database credentials. \opt\CA\AccessControlServer\Services\ProxyManager\conf\ (The system cannot find the path specified)

Nov 30, 2015 01:23 PM

Here is the example from a default setup:


# Location of the recording files in the file system

recording_files_folder=C:\\Program Files\\CA\\AccessControlServer\\Services\\ProxyManager\\Recordings


TOMCAT_HOME=C:\\Program Files\\CA\\AccessControlServer\\apache-tomcat-7.0.54

# One hour in milliseconds


# One hour in milliseconds


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