Symantec Privileged Access Management

ProxyManager and Java Event Forwarder Service will not start ENTM 12.9 sp1 

11-27-2015 09:45 AM

Windows ENTM’s with SP1

 

Issue   :    ProxyManager and Java Event Forwarder Service will not start

 

To Resolve:

 

Check the proxymanager.properties file in <installdir>/AccessControlServer/Services/ProxyManager/conf.


There should be 3 variables present of which there is only 1 and it is
referencing a Unix system path. Update yours with the following. This has
resolved 3 installations for me so far.

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12-02-2015 06:24 PM

Discovered in a case related to the above, it is also worth checking <AccessControlServer>\apache-tomcat-7.0.54\conf\capim.properties.

 

If this file does not exist create it, or if it has a unix path edit it, with the one line below (assuming you have installed PIM in the default location)

 

capim-server-home=C:\\Program Files\\CA\\AccessControlServer

 

After editing the file, restart the "Apache Tomcat 7.0.54" service.

 

The problem will manifest itself with proxy recordings not being able to play back with the message:

 

The Connection has been closed because the server is taking too long to respond.

 

And the following message in <AccessControlServer>\apache-tomcat-7.0.54\capimiclient.log:

 

2015-12-02 10:06:04,028 [ERROR] [com.ca.pim.proxy.client.PIMSessionPlayWebSocketServlet] - Failed getting database credentials.
java.io.FileNotFoundException: \opt\CA\AccessControlServer\Services\ProxyManager\conf\database.properties (The system cannot find the path specified)

11-30-2015 01:23 PM

Here is the example from a default setup:

 

proxymanager.properties

 

# Location of the recording files in the file system

recording_files_folder=C:\\Program Files\\CA\\AccessControlServer\\Services\\ProxyManager\\Recordings

JBOSS_HOME=C:\\jboss-4.2.3.GA

TOMCAT_HOME=C:\\Program Files\\CA\\AccessControlServer\\apache-tomcat-7.0.54

# One hour in milliseconds

heartbeat_sched=3600000

# One hour in milliseconds

recording_sched=3600000

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