Service Virtualization

Tech Tips: Not able to Pull Any Reports from Portal 

04-13-2018 05:29 PM

Issue:
When any reports are chosen, Portal just shows "Loading..." indefinitely.

 

Environment:
DevTest release 10.0.0 and later.

 

Cause:  (most reason for this issue)
Corrupted files:
prodDb.mv.db
prodDb.trace.db

 

We do not know at this time why these files get corrupted, development is working to resolve, so the resolution is a workaround at this time. This applies to the Registry database being used and can happen with all supported databases.

 

Resolution:
Shutdown the Registry.

Delete, move or rename DevTest_Home/prodDb.mv.db
Delete, move or rename DevTest_Home/prodDb.trace.db (if present)

Start Registry.

You will be able to pull reports now from the Portal.

 

Additional Information:

If these steps do not resolve your issue, please open a support case.

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Comments

09-23-2019 10:56 AM

Hi, I have tired the suggested actions but no change, still getting the "Loading..." constantly when trying to look at Virtual Service Metrics. Any other suggestions?

I can see in network logs in firefox a 503 call to "/devtest/reports/api/getReportList/vse" "Service Unavailable" but checked all the possible log files in DevTest Home and can't see anythig related to this error.

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