CA Service Management

How to retrieve the Offering ID for USS>Settings>Data Sources>Service Catalog. 

04-04-2017 09:34 AM

For CA Service Catalog(SC)-Unified Self Service(USS) integration, you need to setup a Data Source in the USS-UI.
In this data source, you need to fill in some Offering IDs.

This document is about 'How to retrieve the Offering ID for USS>Settings>Data Sources'.
1a Login to SC-UI and open the Catalog-tab.
1b Offerings > from within the root offering:
2 Open IT Support Services/Service Management/My Resources and write down the Id of this offering (e.g. 10145)
3 Open IT Support Services/Service Management/Report an Issue and write down the Id of this offering (e.g. 10141)
4 Open Service Management Administration and write down the Id of this offering (e.g. 10148)

5 Login to the USS-UI with CASMAdmin userid
6 Open Settings/Data Sources
7 Open the CA Service Catalog data source
8a For (Optional) MY RESOURCE OFFERING ID: use the Id taken from step 2
8b For DEFAULT REQUEST OFFERING ID: use the Id taken from step 3
8c For (Optional) COMMON ADMINISTRATION OFFERING ID: use the Id taken from step 4

9 Hit the 'Test Connection' button to check the above settings.
10 And then, after a successful test, enable and save the data source as such.

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04-04-2017 11:40 AM

Thanks for sharing this tip with the community Louis!

How to retrieve the Offering ID for USS>Settings>Data Sources>Service Catalog.  

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