Service Operations Insight

SOI Tech Tips: Create New Event policy doesn't clear old alert 

09-01-2014 11:33 AM


Problem: Created a new 'Create New Event' event policy to change Alert Severity of specific alerts, the policy is working as it creating a new Alert with desired Severity but the old Alert is not getting cleared. Hence, SOI console has both old & new alert.

 

Solution: Change Mdr Element ID event value from default " fx:uniqueidentifier() " to " ${pattern1.MdrElementID} "

 

This changes helps ensure that a new event is created with a unique mdrElementID value.

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