Automic Community

The license is going to expire 

06-28-2018 01:09 PM

If a Dollar Universe license is less than one month from its expiry date, the Information column for the node will display the following message:  "The license is going to expire". 
This message is normal and is meant to be a warning about the impending license expiration.
By default, when a new node is installed there is a one month grace period where the node will be fully functional, but it will still display the "license is going to expire" notice even when no license is present. 

If the license had expired, the information column would display the following message: "The license is expired" and the node would have stopped and logged an entry in the universe.log file indicating the license had expired and the node had stopped.

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06-29-2018 06:10 AM

Additionaly, please find the procedure to ask a new license for Automics Products : 

  1. If you are purchasing new software from CA Technologies, Inc. you will receive an e-mail from the Licensing team which includes your license key information.
  2. If you are renewing your maintenance and need a replacement key, open a new case on the Case Management section. Select Licensing  as a product type and provide all license details on the Description section.  The Licensing team will receive the request case, create a new key and send to you via e-mail.
  3. If you are needing a new key outside of a new purchase or a renewal, you have 3 options for requesting new keys:
    1. Go to CA Customer Care Webform and complete the requirement information for retrieving a License Key.
    2. If you are logged into the CA support portal, you will be able to open a case to request the keys required, select Licensing as product type
    3. Contact a CA Licensing Representative via phone using the Support Contact Us page. Once connected, follow the prompts to the Licensing Option and a representative will be happy to assist.
  4. If you are working on a POC and require Product and Keys for testing, please work with your CA Account Manager so they can assist in getting this setup for you.
  5. For Automic Trials, please go to this link.

For more detail, please check the document in this Community post.

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