CA Service Management


06-17-2014 04:58 PM


This is a very basic, support developed tool to test connections to:

1- Service Desk Web Services - REST and SOAP

2- Email Server Connections - SMTP, IMAP, POP3

3- LDAP - very basic LDAP connection tester

4- Port Query - see if a port is listening or being blocked (eliminates the need to download Port Query)

5- JDBC - Connect to an Oracle or SQL database to verify username, password, connect string, etc.. without database software

Note: This tool is offered with no guarantees and no support.

It is intended for troubleshooting connection related problems.


  • Does not require an install. Can be run from a desktop machine or a server.
  • Just zip and attach to the support case for the customer to download.
  • This tool will run on any Operating System that has JRE 1.6 or above.
  • Double click the jar file or run with:
  • <path to JRE/bin>/java -jar <path to jar file>/SupportArmyKnife.jar


Some TABS will produce console logging if the tool is launched with the command above (REST Web Services for example):


C:\Users\walsh04\Desktop>java -jar SupportArmyKnife1.3.jar
Execute Basic Authentication request on
Response status code: 201
Response body:
Document: <?xml version="1.0" encoding="UTF-8" standalone="yes"?><rest_access id="400015" REL_ATTR="400015" COMMON_NAME="1478346736"><link href="
15" rel="self"/><access_key>1478346736</access_key><expiration_date>1392666142</expiration_date></rest_access>
Access id: 1478346736
Access id: 1478346736
Execute PUT request for
X-AccessKey:    1478346736
Accept: application/xml
X-Obj-Attrs:    chg_ref_num

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02-22-2019 11:03 AM

Hi Xavier,  I would instead recommend postman for that purpose:

Postman | API Development Environment 



02-15-2019 06:39 AM

Hi xlluch,


I think so, what do you need, I'd been using for SOAP.




02-14-2019 07:53 AM

Hi all,


Does it works for you on SDM 17.1 REST testing?



01-20-2017 09:35 AM

HI Shawn_Walsh ,


Thank you for sharing, 


I linked on:

Service Desk Manager 15 days Implementation 




03-02-2015 03:33 AM

thanks for sharing

08-18-2014 03:44 PM

Thanks for sharing this with the community Shawn!

08-13-2014 01:46 AM

Hello Service Desk Manager Community,


I'm flagging this post by Shawn_Walsh, on the "Support Army Knife," as Featured Content on our site this week.


It provides a way of testing many of the "connections" that SDM depends on to work. If these basic connections don't work, then neither will software that runs on it! This tool could also be used to test non-SDM products, provided that they access the remote connections listed.


If you're an SDM Admin, you may wish to include this as part of your kit.


Thanks, Kyle_R.


06-17-2014 05:41 PM

Great post Shawn!  I use this tool all the time and its absolutely fantastic for troubleshooting web services connection issues, ldap/authentication issues, or even maileater/notification issues dealing with mail servers!

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