DX Infrastructure Management

Tech tip - Unable to acquire Version information error on UMP Discovery Wizard 

03-05-2018 10:42 PM

symtpom

When you select discovery_agent resides on secondary hub, and try to launch discovery wizard,

it does not work with error "Unable to acquire version information"

 

cause

The error indicates communication failure in between discovery_agent probe and ump robot.

 

resolution

 

case a)

if secondary hub (where discovery_agent probe resides on) is connected to primary hub without tunnel,

verify 48*** range port access from ump robot to secondary hub including discovery_agent probe port.

 

case b)

if secondary hub (where discovery_agent probe resides on) is tunnel client, connected to primary hub tunnel server,

verify 48*** range port access from ump robot to the primary hub including tunnel-proxy-port in the primary hub.

tunnel-proxy-port in the primary hub is very crucial port in this senario which acts as proxy point for all the requests to tunnel client secondary hub.

the tunnel-proxy-port is visible in tunnel server side hub GUI - [Hubs] tab - [Source] column for secondary hub entry.

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04-11-2018 02:08 PM

Yu, thank you for sharing this with the community. 

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