In upgrading to WAAE 11.3.6 SP6 and WCC 11.4 SP5 we encountered some problems with upgrading the 32bit EEM and the 32 bit igateway (command sponsor).
The system: an EEM/WCC Server and a WAAE Server. both Windows 12 Servers
The detail of the procedure for the upgrade is in the attached document, the essential steps:
On the EEM/WCC Server
export the EEM data to an LDIF
uninstall EEM
reinstall EEM
import the LDIF
On the WAAE Server
regenerate certificates
uninstall Command Sponsor
install the new command sponsor
run the WAAE upgrade
On the EEM/WCC Server
run the WCC upgrade
Apply patches (both servers)