After implementation of casdgtw (CA Service Desk gateway) with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment.
Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console?
It is the integration between CA Service Desk and UIM products.
Follow these steps:
0: probe does not update the incident status.
1: probe updates the incident status.
4.Restart the probe for implementing the changes.