DX Infrastructure Management

Tech Tip:  Ticket not close after UIM acknowledge : casdgtw (CA Service Desk gateway) integration with CA Service Desk 

10-05-2016 07:10 PM

Introduction:

After implementation of casdgtw (CA Service Desk gateway)  with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment.

 

Question:

Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console?

 

Environment:

It is the integration between CA Service Desk and UIM products.

 

Answer:

 

 Follow these steps:

  1. Open the Raw Configure interface and navigate to the Setup section
  2. Edit the subscribe_alarm_closure key.

 

Default: 0

0: probe does not update the incident status.

1: probe updates the incident status.

 

  1. Click Apply to save settings.

4.Restart the probe for implementing the changes. 

Statistics
0 Favorited
0 Views
0 Files
0 Shares
0 Downloads

Tags and Keywords

Related Entries and Links

No Related Resource entered.