Service Operations Insight

Tech Tip: Nomsoft Alerts stopped Coming to Console 

11-09-2015 05:49 PM

Problem:

Alerts from Nimsoft are not showing up on the console. If we recycle the connector/catalyst container the alerts do get publish but the alert disappear from the queues and after sometime the alerts would appear again. This was happening continuously.

 

Solution:

The log messages on the connector shows the time is off by an hour. The Time Zone was not set on both of the cluster machine the connector resides on. Once the time zone was set to correct time zone the problem got resolved.

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