It has come to my attention that there has been some difficulty with the process of obtaining licenses, that it is not understood how to collect a sysinfo and provide it to the licensing team. You should have received the attached document you've placed an order. It is also on the CA Support Online Download page for CA PAM. Perhaps the email was not received by the right person, or the attachment was overlooked. Maybe it cannot be easily found on the Download page. I'm going to see if it can be added to the CA PAM product page. In any case, you can get it here.