CA Service Management

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  • 1.  Encoding UTF-8 in Load Balancer

    Posted Dec 22, 2016 02:54 PM

    Hi Team,


    We have an enviroment whit 3 servers, two with Service Catalog 14.1 and Load Balancer whit Apache 2.4.18. 


    Service Catalog is configured whit https and language is spanish.


    Our problem is: When end user create a Request in Catalog and the banner show confirmation message whit the number and name of service offering, this show the accent mark of service offering in special characters. Example:



    In the nodes in Catalog add this line in the file Server.xml (%USM_HOME\view\conf



    In the nodes the accent mark is right but in the Load Balancer shows issues.


    We add in the httpd.conf of Apache: AddDefaultCharset utf-8 but the issues persist.


    We need help for this issue urgent.




  • 2.  Re: Encoding UTF-8 in Load Balancer

    Posted Jan 20, 2017 03:33 AM

    the AddDefaultCharset as name indicate will act for default if no charset is provided by your page.

    Apache will still honor the charset provided by the page when exist.

    You may want to look at adding the languages and charset individually for each file type languages supposing the charset is part of the meta tag of the service catalog page.

    something like:


    AddCharset UTF-8 .html .js .xml .css

    AddLanguage pt-br


    Not an expert there and I didn't have test as I don't use Apache to load balance but give it a try.


    Hope this help.


  • 3.  Re: Encoding UTF-8 in Load Balancer

    Broadcom Employee
    Posted Jan 20, 2017 04:21 AM

    Good Morning Claudia.


    Although not sure on this, is it utf-8 or should it be UTF-8 (UpperCase)?


    Thanks and kind regards, Louis van Amelsfort.