CA Service Management

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  • 1.  Include user comment/log comments by analyst in notification

    Posted May 13, 2015 05:43 AM

    Hi

     

    Is it possible to include log comments in notification?

     

     

    Thanks,

    Kiran



  • 2.  Re: Include user comment/log comments by analyst in notification
    Best Answer

    Posted May 13, 2015 05:48 AM

    Hi Kiran.

    If the notification is based on an activity log you may use @{description} in your message template.

    Kind regards

    ..............Michael



  • 3.  Re: Include user comment/log comments by analyst in notification

    Posted May 13, 2015 05:58 AM

    Thanks,

    I am using call_req_id.description which is ticket description.