CA Service Management

 View Only
Expand all | Collapse all

Catalog end user role not see offer on Service Point

  • 1.  Catalog end user role not see offer on Service Point

    Posted Nov 13, 2021 11:26 AM
    Hi community!

    we are experiencing this error with one of our customers:

    assigning the role of end user to a user on CA service Catalog and accessing the Service Point with the same user does not view catalog offers; but by assigning him the service delivery administrator role he can see all the offers.

    We have carried out these checks:
    1. from the authorizations of the offers on the catalog, the same are visible and usable by all roles
    2. the integration between ca service catalog and xflow interface is active, and the catalog certificates are present in the xflow microservices folder.
    3. By directly accessing the service catalog with the end user role, the requests are all visible, only from the service point we cannot view them.

    Thanks everyone

    Giovanni

    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------


  • 2.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 17, 2021 04:53 AM
    Hi Giovanni

    Have you copied USMcertfile.key and USMcertfile.pem from Catalog installation to xflowserver and folder xFlow_Home\APPS\Services

    Best Regards
    Martin


  • 3.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 17, 2021 05:58 AM
    Hi Martin,

    yes i already  copied the cert files  on the right folder.


    Regards and thanks,

    Giovanni

    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------



  • 4.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 17, 2021 07:39 AM
    Okay, and you are sure you copied the correct files?  I'm asking since I had the exact same problem solved the following way.


    • Copy the cert and key files, check parameters eiam.cert.filename and eiam.key.file in usm_home/config.properties to make sure you copy correct files.
    • Files is to be placed at xflowserver(s) in folder xFlow_Home\APPS\Services.
    • Restart xflowserver
    • Run reindex of SearchServer (pdm_es_rebuild_index) - Not sure this is necessary
    Best Regards
    Martin


  • 5.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 18, 2021 08:24 AM
    yes, the cert files are correct and i trying to do a reindex  of Search Server but the problem  still remain.

    thanks,

    Giovanni

    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------



  • 6.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 18, 2021 09:30 AM
    Hi again

    Are the following parameters set:
    NX_EIAM_HOSTNAME
    NX_USE_EIAM_AUTHENTICATION

    / Martin


  • 7.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 22, 2021 03:49 AM
    hi Martin,

    yes the parameter are set with the right value.

    thanks,

    Giovanni

    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------



  • 8.  RE: Catalog end user role not see offer on Service Point

    Posted Nov 30, 2021 04:14 AM
    Hi,

    can someone help us with this problem?

    Thanks to all!


    ------------------------------
    [JobTitle]
    [CompanyName]
    [State]
    ------------------------------



  • 9.  RE: Catalog end user role not see offer on Service Point

    Posted Dec 01, 2021 03:28 AM
    Hi,

    I have the same problem, My Approvals tab and More icon are visible, but no offering are shown.

    In every installation every problems that I have are related with this issue and everytime is something different.
    Regards,
    Domagoj


  • 10.  RE: Catalog end user role not see offer on Service Point

    Posted Dec 01, 2021 03:33 AM
    Hi

    Have you checked that there is a Service Catalog Index in CA Search Server with content?

    Best Regards
    Martin


  • 11.  RE: Catalog end user role not see offer on Service Point

    Posted Dec 01, 2021 03:56 AM
    Hi Martin,

    i check the search server , the service catalog index is present and has some content inside

    Thanks and Regards

    ------------------------------
    Giovanni Tosatto
    ------------------------------