CA Service Management

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  • 1.  Description Field as HTML Editor

    Posted Apr 14, 2021 06:13 PM
    When using HTML Editor for the description field , we include all js files to cr_details and the Text formatting is working well
    But when insert images, the images disappear in the next login
    Any suggestions please?
    Thanks in advance


  • 2.  RE: Description Field as HTML Editor

    Broadcom Employee
    Posted Apr 15, 2021 02:23 AM
    Why don't you upload the images as attachments to the ticket?

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    Kind Regards,
    Brian
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  • 3.  RE: Description Field as HTML Editor

    Broadcom Employee
    Posted Apr 15, 2021 04:09 AM
    What is the SDM version in question and patch/RU level?

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    Kind Regards,
    Brian
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  • 4.  RE: Description Field as HTML Editor

    Posted Apr 16, 2021 01:52 AM
    Maybe the following will help
    MODIFY cr description ON_POST_VAL map_html_field @ "@|kt_daemon|top|0" (id) 50;
    Regards
    .....Michael

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    Principal Services Consultant
    HCL Enterprise Studio
    Germany
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