ticket using Web Services

[Ramy Shaker]

Dears,

How can I create a tickets using web services?

I need to integrate CA SDM  with Microsoft CRM and I want to use web services.

How this configuration is possible?

Regards,

[Brian Mathato]

There is quite a lot of pertinent details missing here. It will be difficult for anyone to guide you without knowing the level of "integration" that should take place here.

Do you just want to create a ticket in SDM from Microsoft CRM and that is the end of the integration or will there be data\information regularly flowing back and forth between SDM and Microsoft CRM? If so how frequently and what kind of data??

Does Microsoft CRM have web service\command capabilities to initiate\envoke a call to SDM with parameters to create a ticket? The reason I ask is that SDM also has Maileater and Command-Line utilities that can be used to create a ticket which you can also consider as options to create a ticket.

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Kind Regards,
Brian
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[Ramy Shaker]

Dear @Brian Mathato I just want to create ticket in CA SDM when it opened in MS CRM and if there is any update on the ticket in CRM it updates automatic in CA SDM
Also I need to move the old tickets (CRM tickets history) To CA SDM. that's only what I need.

Really I don't know if it possible to do that or not in CRM but I will find out this also we are not using Maileater in our environment but I will try it.
But if it's not possible to do that on CRM is there any other way to make what I need ? 

[Alen Sinanovic]

Hi,

You can do all you described through web services. I suggest you install soapUI, connect to web services (SOAP for example) and start testing the web service methods that your specific integration requires.

Hint, you will probably need to use methods login, getHandleForUserid, createRequest.

Also, here are some prior community posts about the same/similar things:
https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=823495#bme7ebe502-c7f4-481e-97a2-c7a3164895a3
https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=763320#bm5a84488b-2d66-4525-87cb-afbe5943b65f

Regards,
Alen

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Alen Sinanovic
Senior System Engineer Specialist
Sedam IT d.o.o.
Croatia
www.sedamit.hr
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[Ramy Shaker]

Hi @Alen Sinanovic

Thanks alot for your help I checked the links its very useful for me and I will try to install soap UI and test it.

Regards
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