If you should have a failed Gigastor drive, there is certain information CA Support will need to expedite the process of getting that drive replaced.
If at all possible please include all of the following information when opening an issue with CA Support so that we can get the ball rolling on replacing the drive as soon as possible.
Contact name:
Company name:
e-mail address:
Phone:
Shipping Address:
Type of unit: (Gigastor, ORS, etc.)
Serial number of unit:
Serial number of component:(Drive s/n) <-need for EACH drive or component
Size of the Drive: (as applicable)
Slot number of failed Drive: (e.g. 14)
Reason for the request: (eg. "the drive failed")
Also we have been asked to get the Areca Logs message about the Failed drive, because many times you can simply run a consistency check as outlined in the attached document to correct the problem with the drive and saving the trouble of having it replaced.