Hello Uchira, If you are having trouble on a support case we recommend raising a concern to management through the support portal.I reviewed both cases and see this hasn't been done yet. This is the best way to escalate a case to management as it goes directly to a manager.Someone will reach out to you within 24 hours upon raising the concern.Here is a link on how to go about this.https://community.broadcom.com/mainframesoftware/viewdocument/raise-a-concern-about-an-open-suppo?CommunityKey=c475a143-13f8-4809-b469-d8541b80ea91&tab=librarydocumentsKindest RegardsCharles NackSupport Manager