Rally Software

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

API glitches anyone?

  • 1.  API glitches anyone?

    Posted Feb 24, 2020 12:18 AM

    Hi,

     

    We are experiencing "302 Found" errors and  "403 Forbidden" errors in random.

    This started after move to GCP as far as our experience goes.

     

    I've consulted with support and they confirmed the trouble.

     

    Wonder if anyone else is experiencing these now and what is your take on this.

     

    Thanks,

    Inna



  • 2.  RE: API glitches anyone?

    Posted Feb 24, 2020 01:34 PM
    Edited by dominic.ventre Feb 24, 2020 01:46 PM
    Hello,

    I am also receiving 403 Forbidden errors at random for capability update requests using the API via the Java SDK.

    This is actually a major issue for my team, so it would be great if we could hear back from the Rally engineers on this matter ASAP. 

    One thing I am going to try is replacing the base URL: 
    https://rally1.rallydev.com
    with:
    https://us1.rallydev.com

    This solved API issues with updating that I was having via Ajax in Javascript.

    Regards,

    Dominic
    Original Message


  • 3.  RE: API glitches anyone?

    Broadcom Employee
    Posted Feb 24, 2020 02:22 PM
    We are investigating this issue now.  

    Lori
    Rally Support
    Original Message


  • 4.  RE: API glitches anyone?
    Best Answer

    Broadcom Employee
    Posted Feb 24, 2020 04:28 PM
    We think we have fixed this issue.   Please let us know if you continue to have issues.

    Lori
    Rally Support
    Original Message


  • 5.  RE: API glitches anyone?

    Posted Feb 24, 2020 10:59 PM

    Thank you Lori,

    Definitely will do.

     

    Inna




    Original Message


  • 6.  RE: API glitches anyone?

    Posted Feb 25, 2020 11:53 AM
    Hi Lori, 

    The API is working much better for me. 

    Thanks for your quick support on this and responding on the public thread.

    Thanks,

    Dominic
    Original Message


  • 7.  RE: API glitches anyone?

    Posted Feb 25, 2020 12:33 PM

    Hi,

     

    I have not encountered these errors during last day.

    Seems like the you have fixed it!

     

    Thank you,

    Inna




    Original Message


  • 8.  RE: API glitches anyone?

    Broadcom Employee
    Posted Feb 26, 2020 02:00 PM
    Thank you for the feedback.  I am glad things are working again.  :)

    --
    Rally Software®



    Original Message


  • 9.  RE: API glitches anyone?

    Posted Feb 26, 2020 12:31 PM
    We are no longer encountering 403 issues.

    Thank you!

    ------------------------------
    Dan Burrow
    DevOps Engineer
    Optum Global Solutions
    ------------------------------

    Original Message


  • 10.  RE: API glitches anyone?

    Posted Mar 05, 2020 02:15 AM
    Edited by Inna Shulman Mar 05, 2020 02:15 AM
    Hi,
    we've got another 302 Found error on March 3:

    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html><head>
    <title>302 Found</title>
    </head><body>
    <h1>Found</h1>
    <p>The document has moved <a href="https://rally1.rallydev.com/unavailable/">here</a>.</p>
    </body></html>
    Original Message


  • 11.  RE: API glitches anyone?

    Posted Mar 05, 2020 04:33 PM

    I am getting an error in Postman for a query that has worked in the past, did not make any edits. 

    <html>
    <body>
    <h1>503 Service Unavailable</h1>
    No server is available to handle this request.
    </body>
    </html>



    ------------------------------
    Lean Analyst
    EBSCO Information Services
    ------------------------------

    Original Message


  • 12.  RE: API glitches anyone?

    Broadcom Employee
    Posted Mar 05, 2020 05:05 PM
    Hi Leah,

    We can certainly investigate this, but I'm afraid we're going to need to ask some sensitive information like usernames and specific calls.  Would you be able to open a case for this?
    Original Message


  • 13.  RE: API glitches anyone?

    Posted Mar 05, 2020 05:09 PM
    It is working now...I'll assume it was just a hiccup in the server. I'll open a case if it persists/errors tomorrow. Thank you David!

    ------------------------------
    Lean Analyst
    EBSCO Information Services
    ------------------------------

    Original Message