Customization of Spectrum email Notifications.

[pullareddy bodela]

I am running Spectrum 10.2.1 and need to customize the email notification that is generated by SANM. Can someone please provide some insight on where this being passed from and how to hide it from SANM?

 

We need to have the mail subject with severity & ip address

Desired Mail Subject:

High Memory Utilization - Beyond 60% - Critical in server IP( xx.***.xx.xx )

 

As of now it is coming with full details, which is common for all the alarms , which is not clear.

 

 

 

 Current Mail Subject:

A CRITICAL alarm has occurred on cctns-srm-srvr (Model Name=SERVICE DESK-193)(Model Type=Host_systemEDGE)

 ============================================================
Alarm Notification from SPECTRUM
Alarm SET:

Date:             10/10/2017
Time:             11:47:57
DeviceType:       systemEDGE Host
Mtype:            Host_systemEDGE
ModelName:        SERVICE DESK-193
AlarmID:          1095
Severity:         CRITICAL
ProbableCauseID:  10009
RepairPerson:    
AlarmStatus:      
SpectroSERVER:    cctns-srm-srvr
Landscape:        0x1000000
ModelHandle:      0x100006c
ModelTypeHandle:  0x1160088
IPAddress:        xx.***.xx.xx
SecurityString:   ADMIN
AlarmState:       NEW
Acknowledged:     FALSE
UserClearable:    FALSE
Location:        
AlarmAge:         0
NotificationData: [e-mail]

ProbableCause:    DEVICE HAS STOPPED RESPONDING TO POLLS

SYMPTOMS:

Device has stopped responding to polls.

PROBABLE CAUSES:

1) Device Hardware Failure.

2) Cable between this and upstream device broken.

3) Power Failure.

4) Incorrect Network Address.

5) Device Firmware Failure.

RECOMMENDED ACTIONS:

1) Check power to device.

2) Verify status lights on device.

3) Verify reception of packets.

4) Verify network address in device and SPECTRUM.

5) Cycle power on device and recheck.

6) If above fails, call repair.

EventMessage:     Tue 10 Oct, 2017 - 11:47:57 - Device SERVICE DESK-193 of type Host_systemEDGE has stopped responding to polls and/or external requests.  An alarm will be generated.   (event [0x00010d35])

 

 

 

I need the alarm in the below format in the mail subject.

 

 

Desired Mail Subject:

High Memory Utilization - Beyond 60% - Critical in server IP

 

 

 

Alarm Notification from SPECTRUM

Alarm SET:

Date:                           10/10/2017
Time:                         11:47:57
Model Name:              SERVICE DESK-193
Alarm ID:                     1095
Severity:                      CRITICAL
IPad dress:                  xx.***.xx.xx
Notification Data:        [e-mail]

PROBABLE CAUSES: Some process might be utilizing more memory

SYMPTOMS: Memory Utilization Value is beyond 60

RECOMMENDED ACTIONS: Check the Task Manager or Top command to identify the process which is causing this issue

EventMessage:     Tue 10 Oct, 2017 - 11:47:57 - Device SERVICE DESK-193 of type Host_systemEDGE has stopped responding to polls and/or external requests.  An alarm will be generated.   (event [0x00010d35])

[sirha02]

Hi,

 

Would suggest you to follow the below link for further understanding:

 

https://docops.ca.com/ca-spectrum/10-2-2/en/managing-client-applications/alarmnotifier

[Sanyasirao Chillarige]

Hi,

 

I would request you to refer below video which helps in configuring dynamic alarm title.

 

Configuring Dynamic Alarm Title - CA Spectrum - YouTube 

 

HTH.

Sunny

[Anon Anon]

APCCTNS please advise if this answered your question.  You should mark the answer as correct if you are all set and / or let us know if more help is needed.  thank you ! 

[Glenn Shoemake]

First thing is to look at the current subject line that is sent when Notifier sends a mail (look at line 320 of the Setscript).

 

$MAIL -s "A $SEV alarm has occurred on $SERVER (Model Name=$MNAME)(Model Type=$MTYPE)" $RCVRS 

 

Then you will need to know the attributes that you want to add (if they are not already available), but lets say you wanted to add "Interface Description" as an example.

 

Add to the .alarmrc the attribute for Interface Description (0x2101df)

 

EXTRA_ATTRS_AS_ENVVARS=0x2101df

 

 

Then add to the SetScript

 

 

Added the following:

 

LABEL=$SANM_0x2101df

 

echo "Interface Label  " $LABEL

 

 

 Then you can modify the subject line to include the interface label as shown below

 

$MAIL -s "SET Sev: $SEV Model: $MNAME ModelClass: $LABEL Interface: $SERVER Title: $ALARMTITLE" $RCVRS < /tmp/set_alarm.$PID

   

The same procedure can be used for any other attribute, just add them in the alarmrc as an ENVVARS,  add them to the setscript as a varaible, and then add the variable to the Subject line.

 

Best regards,
Glenn