Need a third eye on CABI installation

[devi ojha]

Hello There , 

I have been trying to install cabi in our setup and have been facing issues since 9.0.1 release . and was expecting it to be fixed with 9.2(UIM) and 4.10(cabi) .
Cabi simply fails to connect  microsoft sql database even though it is configured with same credentials as data_engine probe . i did all steps as per the document (link below ) . also took care of Nimbus robot watcher configuration .

https://docops.ca.com/ca-unified-infrastructure-management/8-5/en/installing-ca-uim/install-or-upgrade-ca-business-intelligence-with-ca-uim#InstallorUpgradeCABusinessIntelligencewithCAUIM-FirstTimeCABIServerInstallationonaNewUIMServer

Attached logs from my cabi probe .

Thanks in advance . any pointer will be of great help.

Thanks,
Devi

[Franklin Ravi D'souza]

Hi 
Have you configured cryptkey on cabi robot

example
cryptkey = c:\Certificate\certificate.pem

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/configure-the-robot-cfg-file

Also please check

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=47286

[devi ojha]

hello Frank,

Thanks a lot for response .
I did try out both the suggestion but its still the same . same set of credentials is working fine to connect database but its just not working with CABi

certificate :
ls D:\Certificate\certificate.pem

roobot.cfg : cryptkey = D:\Certificate\certificate.pem

and 2nd suggestion from KB to alter 

ALTER LOGIN <SQL Username> WITH DEFAULT_DATABASE = CA_UIM

GO

 
still getting the same error 


Sep 03 04:47:10:629 [main, cabi] dataEngine is not explicitly specified so will try to locate the same from the hub hierarchy. Sep 03 04:47:10:629 [main, cabi] dataEngine is not explicitly specified so will try to locate the same from the hub hierarchy. Sep 03 04:47:10:926 [main, cabi] In FileUtils.getFileChecksum Sep 03 04:47:10:926 [main, cabi] local certificate store FileChecksum - e690f90a52cc9aa5701d7b7cebf00557 Sep 03 04:47:10:957 [main, cabi] ConnectionString=jdbc:sqlserver://XXXXXXX:1433;databaseName=CA_UIM;Language=us_english;Network Library=dbmssocn;Provider=SQLNCLI11, server=XXXXXXXXXXX, port=1433, username=svc_uim_dbo_dev, password=[not displayed for security reasons], databaseName=CA_UIM, normalizedProviderName=sqlserver Sep 03 04:47:10:957 [main, cabi] stdout: Wallet Type: null Sep 03 04:47:10:973 [main, cabi] checking the config file: [D:\Program Files\Nimsoft\probes\service\cabi\config.zip] [exists: false] Sep 03 04:47:10:973 [main, cabi] begin getLastInstalledUimCabiBundleVersion(config=<not null>) Sep 03 04:47:10:973 [main, cabi] check lastInstalledUimCabiBundleVersion= Sep 03 04:47:10:973 [main, cabi] read from cfg: lastInstalledUimCabiBundleVersion= Sep 03 04:47:10:973 [main, cabi] end getLastInstalledUimCabiBundleVersion(config=<not null>) return lastInstalledUimCabiBundleVersion= Sep 03 04:47:10:973 [main, cabi] begin doesUimCabiBundleNeedsToBeUpgraded(lastVer=, cfgVer=7.1.1-u1) Sep 03 04:47:10:973 [main, cabi] uim.cabi.bundle.version: at-least one out of lastVer= or cfgDdmVer=7.1.1-u1 is null or empty, so setting shdUpgrade=true Sep 03 04:47:10:973 [main, cabi] end doesUimCabiBundleNeedsToBeUpgraded(lastVer=, cfgVer=7.1.1-u1) return shdUpgrade=true Sep 03 04:47:10:973 [main, cabi] changing probe state from 'INITIALIZING' to 'INSTALLING_CABI' Sep 03 04:47:10:973 [main, cabi] deleting the old cabi extracted dir: nimPath=D:\Program Files\Nimsoft, dir=cabi Sep 03 04:47:10:973 [main, cabi] begin deleteDirIfPresent(pathPrefix=D:\Program Files\Nimsoft, dir=c) Sep 03 04:47:10:973 [main, cabi] dirToDel=D:\Program Files\Nimsoft\c Sep 03 04:47:10:973 [main, cabi] deleting directory: D:\Program Files\Nimsoft\c ...  Sep 03 04:47:14:692 [main, cabi] ... done with deleting directory: D:\Program Files\Nimsoft\c Sep 03 04:47:14:692 [main, cabi] end deleteDirIfPresent(pathPrefix=D:\Program Files\Nimsoft, dir=c) return isDeleted=true Sep 03 04:47:14:692 [main, cabi] extracting cabi installer ...  at com.ca.cabi4uim.Probe.setupCabiInBundledMode(Probe.java:388)  at com.ca.cabi4uim.Probe.setupcabi(Probe.java:354)  at com.ca.cabi4uim.Probe.initOnTimer(Probe.java:700)  at com.nimsoft.nimbus.NimProbe.doForever(NimProbe.java:418)  at com.ca.cabi4uim.Probe.run(Probe.java:892)  at com.ca.cabi4uim.Probe.main(Probe.java:123) Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'svc_uim_dbo_dev'. ClientConnectionId:9a51fccf-8be7-4f25-9e20-689439278090  at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:258)  at com.microsoft.sqlserver.jdbc.TDSTokenHandler.onEOF(tdsparser.java:256)  at com.microsoft.sqlserver.jdbc.TDSParser.parse(tdsparser.java:108)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(SQLServerConnection.java:4290)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.logon(SQLServerConnection.java:3157)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.access$100(SQLServerConnection.java:82)  at com.microsoft.sqlserver.jdbc.SQLServerConnection$LogonCommand.doExecute(SQLServerConnection.java:3121)  at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7151)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:2478)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(SQLServerConnection.java:2026)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.login(SQLServerConnection.java:1687)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectInternal(SQLServerConnection.java:1528)  at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(SQLServerConnection.java:866)  at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(SQLServerDriver.java:569)  at java.sql.DriverManager.getConnection(DriverManager.java:664)  at java.sql.DriverManager.getConnection(DriverManager.java:247)  at com.nimsoft.nimdbprovider.base.provider.NimDBProviderBase.createConnection(NimDBProviderBase.java:159)  ... 12 more Sep 03 04:48:59:363 [main, cabi] setting the lastInstallStatus=4 Sep 03 04:48:59:363 [main, cabi] successfully set the lastInstallStatus=4 Sep 03 04:48:59:363 [main, cabi] srcFilePath=D:\Program Files\Nimsoft\probes\service\cabi\cabi.log, srcFilePath.exists=true, tgtFilePath=D:\Program Files\Nimsoft\probes\service\cabi\cabi_install_archive.log, tgtFilePath.exists=true Sep  3 04:49:00:926 [5252] Controller: Probe 'cabi' (command = <startup java>) returns no-restart code (42) 

[Gene Howard]

Is this a domain user or a SQL server user?
IE are you using windows auth or sql Auth?
Can you create a 32-bit ODBC connection from the CABI machine to the sql server with this user?
if this is a windows auth is your robot service starting as this user?

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Gene Howard
Principal Support Engineer
Broadcom
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[Franklin Ravi D'souza]

Hi 

Can you share corresponding parameter values from your data_engine.cfg

provider =
database =
user =
parameters =

Also is TLS 1.2 enabled on your SQL 2016 database ?

[devi ojha]

Hello @Gene Howard , @Franklin Ravi D'souza

Thanks a lot for your attention on to this . Below is the details sought for ​​

Is this a domain user or a SQL server user?     ---  SQL authentication [ details attached ]
IE are you using windows auth or sql Auth?  -- SQL
Can you create a 32-bit ODBC connection from the CABI machine to the sql server with this user? --  doesn't it work with 64 bit , i tried connecting to database using SQL manager studio and was able to do that(Screen shot attached  )
if this is a windows auth is your robot service starting as this user?  We are not using windows Auth 

Franklin ,

Can you share corresponding parameter values from your data_engine.cfg

provider = SQLNCLI11
database = CA_UIM
user = svc_uim_dbo_dev
parameters = Network Library=dbmssocn;Language=us_english


also just confirmed with Team regarding version and TLS 1.2 

SHA2016SQLDEV is running on "Microsoft SQL Server 2016 (SP2) (KB4052908) - 13.0.5026.0 (X64) "

SQL server 2016 supports TLS 1.2 by default .

Thanks 
Devi

[Gene Howard]

The default robot installation is a 32-bit installation that resides in the X86 programs folder.
When using a 32-bit robot it will use 32-bit ado drivers that is my I suggested testing the 32-bit odbc drivers.

It does not look like you have enabled TLS from the logs provided. I do not see any SSL information:
Sep 02 08:17:47:839 [main, cabi] Resulting parsed connection data is: DatabaseConnectionInfo [databaseName=CA_UIM, databaseServer=XXXXXXXXXXXXXX, dbProvider=SQLNCLI11, nisJdbcUsername=XXXXXXXXXX, nisJdbcPassword={not_shown_for_security_reasons}, nisJdbcUrl=jdbc:sqlserver://;serverName=SHA2016SQLDEV;databaseName=CA_UIM;applicationName=cabi;Network Library=dbmssocn;Language=us_english]
Sep 02 08:17:47:964 [main, cabi] tlsEnabled: false

If you are using TLS 1.2 on the sql server this should be set to yes and you should have followed the instructions for setting up the data_engine with TLS.
https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/pre-installation-planning/install-and-configure-your-database-software/microsoft-sql-server/support-for-tls-v1-2-microsoft-sql-server

You may want to verify with your DBA if you are allowing ONLY TLS 1.2 if so you will need to correct your data_engine setup per the documentation then move back to the CABI.

If you do not then check with your DBA to see if he is seeing the login from the cabi when it starts and provide more details on why the SQL server is failing the login.


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Gene Howard
Principal Support Engineer
Broadcom
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[Jay Wink]

Also double check to see if your password do not have any special characters in it.  CABI will show login failures if the password has special characters.

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Customer Success Architect
Broadcom
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[devi ojha]

Thanks a lot  @Gene Howard  and @Jay Wink​​​​ for your response .

Gene , i am looking into all those suggestion and enabling TLS from cabi end , will keep you posted on same .

Jay : our password contains chars like  - = ! (will these be causing any issues while connecting  from CABI ) , the same password is working fine with data engine though .

[Jay Wink]

Please don't enable TLS if data_engine and UMP are working.

Yes those are special chars and have seen a few times where CABI will not authenticate.  Change you password to letters and numbers and it should work.

NOTE you will need to follow this KB after the password change to get your data_engine and UMP back up an running with the new password: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=103528

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Customer Success Architect
Broadcom
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[Franklin Ravi D'souza]

Some points to note
=============

Is TLS 1.2 enabled in your UIM environment? (looks like not from your previous comments)

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/release-notes/what-s-new#What'sNew-TLSv1.2Support

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/ca-business-intelligence-with-ca-uim

Notes on CABI TLS v1.2:

The cabi 4.10 probe supports TLS v1.2 when communicating with the CA UIM database: Microsoft SQL Server - 2012, 2014, 2016, and Oracle - 11.2 and 12.1. However, CABI is not supported if Microsoft SQL Server 2012, 2014, or 2016 is installed on Windows Server 2016 and TLS v1.2 is enabled.

Also Since not using windows authentication as cannot see in data_engine parameters option below procedure not required here if done previously ?.Can have robot nimsoft robot watcher service log on as : local system account which is default when you install robot on cabi server ( or any robot)

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/ca-business-intelligence-with-ca-uim/installing-and-upgrading-ca-business-intelligence-jasperreports-server-with-ca-uim/install-or-upgrade-for-a-bundled-ca-business-intelligence-jasperreports-server#InstallorUpgradeforaBundledCABusinessIntelligenceJasperReportsServer-(MicrosoftSQLServerWindowsAuthenticationOnly)SetupWindowsAuthenticationforCABI

[devi ojha]

Thanks a lot @Gene Howard @Jay Wink @Franklin Ravi D'souza

data_engine and UMP working with current configuration ​​​, hence did not enable TLS v1.2 for CABI.

I did re-set the password to numbers and characters, but strangely after that  'Nimsoft Watcher Service' on cabi hosted machine is not getting started and failing with  "windows could not start the Nimsoft Watcher Service on local computer " Error 1069 The service did not start due to logon failure "

  

3. could that be because of this 
CABI is not supported if Microsoft SQL Server 2012, 2014, or 2016 is installed on Windows Server 2016 and TLS v1.2 is enabled.

just got it confirmed from DBA  that SQl 2016 is hosted on Windows 2013 server . could this be the issue ?

Thanks 
Devi

[Daniel Blanco]

Hi Devi,
With my cabi headaches make sure after each failed deployment of the cabi probe you clean up the robot box fully before re-deploying again. 

As suggested above change the PW to something simpler w/o special characters.

You can also setup 32-bit and 64-bit ODBC SQL connections in ODBC GUi on the CABI box.
Just download the 64-bit ODBC version on the box.

To fully clean up the box:

CAUIM CABI - How to Uninstall / Reinstall Bundled CABI

https://comm.support.ca.com/kb/ca-uim-cabi-how-to-uninstall-reinstall-bundled-cabi/KB000097227

Document ID : KB000097227

Also on my cabi robot before i deployed the cabi probe deploy the latest newest java jre version 2.0. Do a full robot stop/start thru services on the box and then.

The deployment on third try I think finally worked in newest version running on 9.2.0 and cabi 4.10

------------------------------
Daniel Blanco
Enterprise Tools Architect
Alphaserve Technologies
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[devi ojha]

Thanks @Daniel Blanco​

i did tryout with new password, it seems to being more issues as posted above . 

I did re-set the password to numbers and characters, but strangely after that  'Nimsoft Watcher Service' on cabi hosted machine is not getting started and failing with  "windows could not start the Nimsoft Watcher Service on local computer " Error 1069 The service did not start due to logon failure "

could that be because of this 
CABI is not supported if Microsoft SQL Server 2012, 2014, or 2016 is installed on Windows Server 2016 and TLS v1.2 is enabled.

just got it confirmed from DBA  that SQl 2016 is hosted on Windows 2013 server . could this be the issue ?


i am retrying again with cleaned up suggested by you .

Thanks 
Devi

[Daniel Blanco]

That is your issue maybe. Since your using SQL Authentication to connect to the DB you don't run the Nimsoft service as that user. That's only if your using Windows Authentication to connect to the SQL DB. 
On your cabi robot box change the service to run as "Local System" and re-try deploying after clean up.


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Daniel Blanco
Enterprise Tools Architect
Alphaserve Technologies
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[devi ojha]

Awesome ! Thanks a lot Daniel .

I am at least a step ahead now . no longer see the database connectivity . but i am still seeing issues when i open cabi dashboard . It still says "no data error "
but there is no error message in logs as such . 

I will try to clean and re-install cabi to see if it works .

Thanks a lot all , will keep posted on status .

[Daniel Blanco]

So did it work?

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Daniel Blanco
Enterprise Tools Architect
Alphaserve Technologies
------------------------------

[devi ojha]

hello @Daniel Blanco​

Nope no luck yet . After cleaning up everything and trying to re-install its now failing with error unable to start 'wasp' probe .
so trying to fix that now . :) 

Will keep posted here on updates .

Thanks 
Devi

[devi ojha]

This the error with wasp 

Sep 05 10:35:34:712 [main, cabi] tlsEnabled: false Sep 05 10:35:34:712 [main, cabi] tlsEnabled: false Sep 05 10:35:34:712 [main, cabi] begin: checkIfTableExists() for table: jidashboard Sep 05 10:35:34:712 [main, cabi] UimDBUtil normalizedProvideName=sqlserver  at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:237)  at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:208)  at com.ca.cabi4uim.utilities.ProbeUtils.request1(ProbeUtils.java:383)  at com.ca.cabi4uim.utilities.ProbeUtils.request(ProbeUtils.java:391)  at com.ca.cabi4uim.utilities.ProbeUtils.waspConfigGet(ProbeUtils.java:234)  at com.ca.cabi4uim.utilities.ProbeUtils.waspConfigGetAndHandleKeyNotFoundCondition(ProbeUtils.java:661)  at com.ca.cabi4uim.utilities.ProbeUtils.isWaspSaaS(ProbeUtils.java:629)  at com.ca.cabi4uim.Probe.setupcabi(Probe.java:371)  at com.ca.cabi4uim.Probe.initOnTimer(Probe.java:700)  at com.nimsoft.nimbus.NimProbe.doForever(NimProbe.java:418)  at com.ca.cabi4uim.Probe.run(Probe.java:892)  at com.ca.cabi4uim.Probe.main(Probe.java:123) Sep 05 10:35:35:134 [main, cabi] nimEx.getCode()=4, nimEx.getMsgForCode()=not found, nimEx.getMessage()=Received status (4) on response (for sendRcv) for cmd = 'probe_config_get' name = 'wasp' Sep 05 10:35:35:134 [main, cabi] ignoring the message as the key might not net set; logging it for tracking later  Sep 05 10:35:35:134 [main, cabi] activating wasp... Sep 05 10:35:35:149 [main, cabi] ... activated wasp  [time taken=0 minute(s) 0 second(s) (15 ms)] Sep 05 10:35:35:149 [main, cabi] java.lang.NullPointerException  at com.ca.cabi4uim.utilities.Utils.doCreateUpgradePropFileRequiredByCABIInstaller(Utils.java:614)  at com.ca.cabi4uim.Probe.writeUimProperties(Probe.java:293)  at com.ca.cabi4uim.Probe.doConfigAndRunCabiInstaller(Probe.java:439)  at com.ca.cabi4uim.Probe.setupCabiInBundledMode(Probe.java:388)  at com.ca.cabi4uim.Probe.setupcabi(Probe.java:354) Sep 05 10:35:35:149 [main, cabi] setting the lastInstallStatus=4 Sep 05 10:35:35:149 [main, cabi] successfully set the lastInstallStatus=4 Sep 05 10:35:35:149 [main, cabi] srcFilePath=D:\Program Files\Nimsoft\probes\service\cabi\cabi.log, srcFilePath.exists=true, tgtFilePath=D:\Program Files\Nimsoft\probes\service\cabi\cabi_install_archive.log, tgtFilePath.exists=false Sep  5 10:35:36:899 [3964] Controller: Probe 'cabi' (command = <startup java>) returns no-restart code (42)

[devi ojha]

Hello All / @Daniel Blanco​​ ,

some good news!
issue with wasp was it wasn't able to pickup data_engine config. so tried a few cleanups plus edited the key full path to data engine and 
finally Cabi was up and able to connect database and in logs i could  see the last line as 


Sep 05 11:32:47:885 [UserSynchronizationThread, cabi] The jasperarray was empty, I shouldn't overwrite
Sep 05 11:32:47:885 [UserSynchronizationThread, cabi] Finished synchronizing users between UIM and CABI

But i am still not able to see the dashboards , when i try to open it says . I tried configuring chrome cookie content setting to add the IP of cabi but that dient help too  

Data Access Error

Dashboard failed to load.

Any suggestion here , what else is missing here ?

Thanks and really appreciate everyone's contribution here .
regards,
Devi 

[Jay Wink]

Devi,

Have you install the ump_cabi package on the UMP?  This is a post installation task.

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Customer Success Architect
Broadcom
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[devi ojha]

Hello @Jay Wink, 

That was not installed , i did it now and restarted the UMP . still getting same error ? . What does this error mean actaully ?
because cabi is certainly able to connect to database as it is able to create the tables , but still showing data error so does it mean that it is unable to read the data ?  and if so what could be possible scenario's ?

also is there any other post installation steps apart from this ?

Thanks 
devi ​

[Jay Wink]

Devi,

It means it can't find the CABI Server.  Could be a name resolution issue or a few other things.

Can you from the UMP, got to and bring up, Unified Dashboards, CA Business Intelligence Dashboards, Summery Dashboard?


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Customer Success Architect
Broadcom
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[Daniel Blanco]

Devi, is this cabi box under the Primary Hub and reporting up to it? the UMP and CABI box should be under the Primary Hub.
Also check if both boxes can ping each other and setup hosts entries for all three boxes so they can all see each other
primaryhub #.#.#.#​
UMP #.#.#.#
CABI #.#.#.#

------------------------------
Daniel Blanco
Enterprise Tools Architect
Alphaserve Technologies
------------------------------

[Franklin Ravi D'souza]

Hi 

->Check if you can run the UIM summary dashboard directly in cabiserver

Enter in a browser: http://<CABI_Server_IP or hostname>:<port>/cabijs
Where <port> is the port for the robot running wasp and CABI Server. The default port number is 80. For example, http://12.123.123.12:80/cabijs.
Enter the default username and password for CABI Server. The default username and password is superuser.

View ->Repository

root->Public->ca->UIM->dashboards->common->UIM summary




->Also check below KB and link

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=107576


https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/dashboards/ca-business-intelligence-dashboards#CABusinessIntelligenceDashboards-WhatdoIdowhenIseeaNodashboardfoundwithpatherror?

[devi ojha]

​Hello All

Thank you all for responding and suggestions.

@jay
to answer your question. I did update cookie settings checked name resolution etc. . And tried accessing CABI dashboard summery in operator console from UMP and it still throws data error .

@Daniel
yes thats how our setup is , and i tried the connectivity between these servers and it is all looking good .
it just that cabi is throwing this error 
PRIMARY HUB
UMP
CABI


@Frank

I was able to access the cabijs page .
but i don't see a dashboards folder under public>ca>uim> (snap below) . all i see os data-sources and domains . 
I tried cookie settings under content settings to allow cabi path too

does this mean cabi is not able to pull up dashboards ? what could be the reason cabi throwing data error from operator console ?

From chrome I seeing this authentication error while loading cabi dashboard from operator console . what authentication is this ?

Thanks  Devi

[Franklin Ravi D'souza]

Hi

Please check if the dashboards pack are deployed to cabi server .If not deply them manually

uim_core_dashboards_pack
uim_xxx_dashboards_pack (check in archive for diiferent technologies monitoring)
uim_unified_reporter_pack

[devi ojha]

Thanks a lot @Franklin Ravi D'souza , even-though i could see those  packages there, I re-installed everything from scratch . and one package that was completely missing was ump_cabi . I installed that too and then BOOM! everything just worked .

what does this ump_cabi does ?

Finally  its working Now :) . a big big thanks to everyone for helping this out .



​

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System Engineer
Millennium Partners Limited
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[Franklin Ravi D'souza]

@Devi

good to hear this is working now 

FYI

ump_cabi portlet package is required to view the predefined CABI dashboards in UMP

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/ca-business-intelligence-with-ca-uim/installing-and-upgrading-ca-business-intelligence-jasperreports-server-with-ca-uim/install-or-upgrade-for-a-bundled-ca-business-intelligence-jasperreports-server#InstallorUpgradeforaBundledCABusinessIntelligenceJasperReportsServer-Deploytheump_cabiPortlet.1


Dashboard packages information is in the CABI Software requirements

https://docops.ca.com/ca-unified-infrastructure-management/9-0-2/en/installing/ca-business-intelligence-with-ca-uim/installing-and-upgrading-ca-business-intelligence-jasperreports-server-with-ca-uim/install-or-upgrade-for-a-bundled-ca-business-intelligence-jasperreports-server#InstallorUpgradeforaBundledCABusinessIntelligenceJasperReportsServer-SoftwareRequirements ​

[devi ojha]

Thanks a lot @Franklin Ravi D'souza . that information helps and makes sense why it was not working .
but one more thing CABI seems to be supported on MS SQL 2016 server on windows 2016 with TLS v1.2 enabled !​

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System Engineer
Millennium Partners Limited
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