Clarity

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  • 1.  Portlet showing Error - 500. Internal server error.

    Posted Jul 13, 2017 05:30 PM

    Hi Everyone,

     

    After providing filters the portlet is spinning for 15 mins and showing "Error 500 - Internal Server Error. The Server could not retrieve the document due to server-configuration or the other technical problem. Contact your administrator."

     

     

    Is this because the Query crossing any session time ?

     

    Please advise.

     

    Thanks,

    Santosh.



  • 2.  Re: Portlet showing Error - 500. Internal server error.

    Posted Jul 13, 2017 05:53 PM

    You will need to look in the application log files (app-ca.log) on the server to have any idea about the causes.

     

    The message you are seeing is too generic to determine anything.



  • 3.  Re: Portlet showing Error - 500. Internal server error.

    Posted Jul 14, 2017 04:59 AM

    You say

    After providing filters

    Does that mean that without filters it works?

    If it does, then test one filter field at a time to see if you can detect a problem filter field.



  • 4.  Re: Portlet showing Error - 500. Internal server error.
    Best Answer

    Posted Jul 17, 2017 01:03 PM

    Cross-linking duplicate question thread:

    Portlet showing Error - 500. Internal server error.