Getting errors with integrating Portal with Siteminder http 500

[Nick van Leeuwen]

We have the portal running with Vapp 14.0.

We have now upgraded towards 14.3 but we got the following.

When we enable the SSO authentication. It sometimes errors (http 500) on the pages after the CA.svg.

But other times it goes correctly.

When disabling the sso authentication again, but going through the siteminder proxy and reauthenticate on the Portal. It workes perfectly.

So too mee it seems that the proxy isn't blocking the requests.

Did anyone see this issue on there environment happening?

See below screenshot for an faulty one:

We made case 20060232, wondering if any of the readers experienced anything alike or have any ideas around this?

Regards,
Nick

[Yuan Heng Lin]

Please make sure you follow the doc below and check if there is any missing steps

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-portal/14-3/integrating/ca-single-sign-on-integration.html

For further troubleshooting, you might want to use Dev Tool on browser to track the session activities.

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[Rob van der Weijden]

Hi Yuan,

as far as we can tell, the procedures/steps where followed. Also we did the integration with a consultant. But he is also unfamiliar with this error.
Also a weird thing, the error shows about half the time. Sometimes a refresh goes well and sometimes it doesn`t.

[Rob van der Weijden]

Hi,

We have found the error. It was a trailing space in the ignoreExt config from the ACO