To: CA Service Operations Insight Customers
From: CA Service Operations Insight Product Team
Subject: General Availability Announcement for CA Service Operations Insight (SOI) Manager December 2020 Monthly Update Kit
On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products.
Today, we are pleased to announce that CA Service Operations Insight (SOI) Manager December 2020 Monthly Update Kit (SO15850) is now available. This update includes all Service Operations Insight (SOI) Manager monthly kits published prior to this update. By installing this update, you ensure that your systems are current on maintenance for CA Service Operations Insight 4.2
New features for SO15850 Mandatory Patch December 2020 include:
- MS SQL Server forced encryption support: For encrypted communication between Service Operations Insight and MS SQL Server
- Windows 2019 support: SOI Manager is now supported and certified on Windows 2019 platform
In addition to the above-mentioned enhancements, this update includes quality improvements. We encourage you to visit the SERVICE OPERATIONS INSIGHT - MONTHLY UPDATE KIT release notes for a summary of quality improvements included in this patch and to review the install instructions prior to applying the patch.
Please visit the CA Service Operations Insight information page on the Broadcom Support Online website at https://support.broadcom.com/ for detailed information concerning this Service Pack, up-to-date support information, and the latest technical bulletins.
You can download your copy of CA Service Operations Insight SO15850 Mandatory Patch December 2020 from Broadcom Support Online https://support.broadcom.com/. If you have any questions or require assistance, please contact Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301. You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.
Should you need any assistance, our Broadcom Services experts can help. For more information on Broadcom Services and how you can leverage our experience, please visit https://www.broadcom.com/support/ca/services-support/ca-services.
Your success is very important to us, and we look forward to continuing our successful partnership with you.