After Self Certification -Not getting serial number for the device

[PramilaJanarthanan]

Hi,

I have asked to self certify the device to get serial number mapped. Even after i did self certification using Sys obj id device is not polling the serial number.

 

May i know the reason why its not getting the serial number.

 

Thanks,

Pramila

[Jon_Israel]

Hi Pramila, 

Can you advise us as to which CA Service Management product this is for specifically?

Thanks,

Jon I.

[PramilaJanarthanan]

This is with Spectrum 10.2.1.

 

I tried to self certify the device to get serial number populated. I certified using sys obj id,model type, Model Name. Then i reconfigured the model.. But serial number is not populated.

 

Let me know your suggestion.

 

Thanks,

Pramila

[Jon_Israel]

Hi Pramila,

This community is specific to CA Service Management Products including Service Desk, Service Catalog, and IT Asset Manager.  The Spectrum community can be found here: CA Spectrum 

I have moved this one over to the Spectrum community for you

Thanks!

Jon I.

[Jason Meader]

Please check the following information:

https://docops.ca.com/ca-spectrum/10-2-2/en/managing-network/certifications/developing-a-new-certification/new-device-model-type/configure-serial-number-handling 

 

https://support.ca.com/us/knowledge-base-articles.TEC599537.html 

 

Cheers

Jay