Hi Marcio,
Service Desk Ticket Config.xml will be used only while creating the ticket to choose the right template.
Auto close feature will be enabled in
<$SPECROOT>/tomcat/webapps/spectrum/WEB-INF/svdsk/config/service-desk-config.xml
Below tags enable the Auto close
<handler-action> <action-tag>service-desk-clear</action-tag> <action-class>com.aprisma.spectrum.app.sd.handler.ServiceDeskClearAction</action-class> </handler-action> <alarm-handler-clear-action> <service-desk-clear /> </alarm-handler-clear-action>
Either you can enable the auto close for all or none.
Regards
Sunny