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Remove 'None' from priority without impacting priority calculation matrix

  • 1.  Remove 'None' from priority without impacting priority calculation matrix

    Posted Apr 03, 2015 01:35 AM


    Has anyone achieved to remove/hide 'None' from Priority drop-down field without impacting the priority calculation matrix ? Please advise ASAP.



  • 2.  Re: Remove 'None' from priority without impacting priority calculation matrix

    Posted Apr 03, 2015 02:03 AM


  • 3.  Re: Remove 'None' from priority without impacting priority calculation matrix
    Best Answer

    Posted Apr 04, 2015 01:34 AM

    I found techdoc TEC614948 - How to mask out the "None" Impact value. This works!!

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec614948.aspx



  • 4.  Re: Remove 'None' from priority without impacting priority calculation matrix

    Posted Apr 05, 2015 10:21 PM

    Thanks for letting us know Vchinni!