Autosys agent 11.3.6 doesn't start after installation on AWS EC2 Red Hat Enterprise Linux Server release 7.5 (Maipo)

[PASCAL BIDAULT]

Hello

 

Autosys agent 11.3.6 doesn't start on AWS EC2 Red Hat Enterprise Linux Server release 7.5 (Maipo)

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ /home/unicenter/WA_AGENT/cybAgent -v

CA Workload Automation Agent for:
LINUX (Intel) 64-bit
11.3, Service Pack 6, Maintenance Level 0, Build 946

Enabled plug-in(s):
- runner
- router
- filemon
- objmon
- filebrowser

Enabled Advanced Integration(s):

Built at: Sep 15 2016, 09:38:00

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ pwd
/home/unicenter/WA_AGENT

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ ls -ltr
total 2384
drwxr-xr-x. 6 root root 211 Jun 23 2016 jre
-rwxr-xr-x. 1 root root 9819 Sep 15 2016 cybermation.mib
-rwxr-xr-x. 1 root root 67177 Sep 15 2016 libplugininvoker.so
-rwxr-xr-x. 1 root root 20296 Sep 15 2016 libobjmon.so
-rwxr-xr-x. 1 root root 12690 Sep 15 2016 libftpsecurity.so
-rwxr-xr-x. 1 root root 14581 Sep 15 2016 libfilefilter.so
-rwxr-xr-x. 1 root root 287767 Sep 15 2016 filewatcher
-rwxr-xr-x. 1 root root 562486 Sep 15 2016 cybspawn.bin
-rwxr-xr-x. 1 root root 807368 Sep 15 2016 cybAgent.bin
-rwxr-xr-x. 1 root root 82851 Sep 15 2016 chkusr
-rwxr-xr-x. 1 root root 171623 Sep 15 2016 ESPmgr.bin
-rwxr-xr-x. 1 root root 84980 Sep 5 10:26 ESPlmi
-rwxr-xr-x. 1 root root 3262 Sep 5 10:26 ESPlmi.lax
-rw-rw-r--. 1 root root 54889 Sep 5 10:26 lax.jar
-rwxr-xr-x. 1 root root 84980 Sep 5 10:26 PluginInstaller
-rwxr-xr-x. 1 root root 3222 Sep 5 10:26 PluginInstaller.lax
drwxr-xr-x. 3 root root 4096 Sep 5 10:26 jars
lrwxrwxrwx. 1 root root 31 Sep 5 10:26 Esplmi -> /home/unicenter/WA_AGENT/ESPlmi
-rw-rw-r--. 1 root root 30 Sep 5 10:26 security.txt
-rwxr-xr-x. 1 root root 184 Sep 5 10:26 keygen
-rwxr-xr-x. 1 root root 189 Sep 5 10:26 password
-rwxr-xr-x. 1 root root 432 Sep 5 10:26 ftpusrcfg
-rwxr-xr-x. 1 root root 255 Sep 5 10:26 ESPmgr
-rw-rw-r--. 1 root root 5195 Sep 5 10:26 cybagent-WA_AGENT.init
-rwxr-xr-x. 1 root root 265 Sep 5 10:26 cybspawn
-rwxr-xr-x. 1 root root 347 Sep 5 10:26 cybAgent
-rw-rw-r--. 1 root root 1278 Sep 5 10:26 serverkeystore
-rwxr-xr-x. 1 root root 59489 Sep 5 10:26 cacerts
drwxr-xr-x. 2 root root 206 Sep 5 10:26 UninstallData
-rwxr-xr-x. 1 root root 17189 Sep 5 10:27 CA_WA_Agent_11.3.06.00_Install_09_05_2018_10_26_48.log
-rw-rw-r--. 1 root root 2318 Sep 5 14:20 agentparm.txt
-rw-rw-r--. 1 root root 912 Sep 5 14:20 cryptkey.txt
drwxr-xr-x. 3 root root 21 Sep 6 12:09 patches
drwxr-xr-x. 2 root root 43 Sep 6 12:09 Legal
drwxr-xr-x. 2 root root 6 Sep 6 12:09 database
-rw-r--r--. 1 root root 123 Sep 6 12:09 status
-rw-r--r--. 1 root root 0 Sep 6 12:09 nohup.stdout
-rw-r--r--. 1 root root 133 Sep 6 12:09 nohup.stderr
drwxr-xr-x. 2 root root 37 Sep 6 12:09 log

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ cat status
CA Workload Automation Agent for LINUX (Intel) 11.3, Build 946

Started at: Thu Sep 6 12:09:57 2018

OS component - 23237

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ cat nohup.stderr
dlopen: libjvm.so: cannot open shared object file: No such file or directory
Please make sure the oscomponent.libjvmpath is correct.

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ grep libjvm agentparm.txt
oscomponent.libjvmpath=/home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so

[ec2-user@hc-cdaci-dev WA_AGENT] $ ls -la /home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so
-rwxr-xr-x. 1 root root 225499 Jun 23 2016 /home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so

[ec2-user@hc-cdaci-dev WA_AGENT] $ file /home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so
/home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, BuildID[sha1]=8ddb97ff0d098b69c5c062449a45ba552b9d81d6, not stripped

 

[ec2-user@hc-cdaci-dev WA_AGENT] $ cd log

[ec2-user@hc-cdaci-dev log] $ ls -la
total 8
drwxr-xr-x. 2 root root 37 Sep 6 12:09 .
drwxr-xr-x. 9 root root 4096 Sep 6 12:09 ..
-rw-r--r--. 1 root root 1096 Sep 6 12:09 runner_os_component.log

[ec2-user@hc-cdaci-dev log] $ cat runner_os_component.log
Log Started Thu Sep 6 12:09:57 2018
------------------------------------
Thu Sep 6 12:09:57 2018: Database check succeeded
Thu Sep 6 12:09:57 2018: CA Workload Automation Agent for LINUX (Intel) 11.3, Build 946

Thu Sep 6 12:09:57 2018: OS component - 23237

Thu Sep 6 12:09:57 2018: uname: s=Linux n=hc-cdaci-dev r=3.10.0-862.el7.x86_64 v=#1 SMP Wed Mar 21 18:14:51 EDT 2018 m=x86_64
Thu Sep 6 12:09:57 2018: Locale: C
Thu Sep 6 12:09:57 2018: Jars found: jars/config.jar:jars/core.jar:jars/filebrowser.jar:jars/filemon.jar:jars/ftp.jar:jars/installer.jar:jars/jmxconnector.jar:jars/js.jar:jars/library.jar:jars/management.jar:jars/objmon.jar:jars/plugin_installer.jar:jars/pluginlib.jar:jars/router.jar:jars/runner.jar:jars/snmp.jar:jars/snmpagent.jar:jars/snmpconnector.jar:jars/tcpip.jar:jars/utility.jar:jars/ext/axis-ant.jar:jars/ext/axis-schema.jar:jars/ext/axis.jar:jars/ext/commons-codec.jar:jars/ext/commons-discovery-0.2.jar:jars/ext/commons-httpclient.jar:jars/ext/commons-logging.jar:jars/ext/jaxrpc.jar:jars/ext/jsafeJCEFIPS.jar:jars/ext/saaj.jar:jars/ext/sinetfactory.jar:

 

 

[ec2-user@hc-cdaci-dev log] $ cat /etc/redhat-release
Red Hat Enterprise Linux Server release 7.5 (Maipo)

 

[ec2-user@hc-cdaci-dev log] $ uname -a
Linux hc-cdaci-dev 3.10.0-862.el7.x86_64 #1 SMP Wed Mar 21 18:14:51 EDT 2018 x86_64 x86_64 x86_64 GNU/Linux

 

[ec2-user@hc-cdaci-dev log] $ uname -s
Linux

[ec2-user@hc-cdaci-dev log] $ uname -n
hc-cdaci-dev

[ec2-user@hc-cdaci-dev log] $ uname -r
3.10.0-862.el7.x86_64

[ec2-user@hc-cdaci-dev log] $ uname -v
#1 SMP Wed Mar 21 18:14:51 EDT 2018

[ec2-user@hc-cdaci-dev log] $ uname -m
x86_64

[ec2-user@hc-cdaci-dev log] $ uname -p
x86_64

[ec2-user@hc-cdaci-dev log] $ uname -i
x86_64

[ec2-user@hc-cdaci-dev log] $ uname -o
GNU/Linux

 

What is missing ?

 

Regards

[Chandru.Venkataraman]

Hi Pascal,

 

Can you try the following and see if all dependencies are resolved?

 

ldd  /home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so<http://libjava.so>

 

From the error, it appears the libjvm.so is expected not libjava.so? Try pointing the  oscomponent.libjvmpath attribute to libjvm.so in stead?

 

Thank you,

Chandru

 

 

Get Outlook for Android<https://aka.ms/ghei36>

[Legacy User]

Hi Pascal

 

Check these entries in your cybAgent file.

 

I copied the beginning of mine but yours start with /home/unicenter/

 

LD_LIBRARY_PATH="/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT:/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/server:/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64:/opt/CA/WorkloadAutomationAE/autosys/lib:$LD_LIBRARY_PATH"
export LD_LIBRARY_PATH

 

By default file libjvm.so is in directory /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/server

 

And indeed, check the Unix permissions on the file

 

Regards

Jean Paul

[Chandru.Venkataraman]

Hi Pascal,

Any luck with Jean Paul's recommendation?

 

Thank you,

Chandru

[Legacy User]

Hi Pascal,

 

I suspect that the cause of this issue is because the 32-bit jre libray 'libjava.so' was sourced to 64 bit agent.

I suggest you to copy the correct 64-bit library 'libjava.so' under jre/lib/amd64

and In agentparm.txt set oscomponent.libjvmpath=/home/unicenter/WA_AGENT/jre/lib/amd64/libjava.so

then restart the agent.

 

 

Thanks and best regards,

 

Faouzia
 

[PASCAL BIDAULT]

Hi all

 

The version of cybAgent script installed by the installer was for a 32 bits installation and not for a 64 bits installation :

[ec2-user@hc-cdaci-dev WA_AGENT] $ cat cybAgent
#!/bin/sh
#
# cybAgent for linux-x86-32
#
#
# Copyright (c) 2018 CA. All rights reserved.
#
# Script to run the WA Agent
#
#
LD_LIBRARY_PATH="/home/unicenter/WA_AGENT:/home/unicenter/WA_AGENT/jre/lib/i386/client:/home/unicenter/WA_AGENT/jre/lib/i386:$LD_LIBRARY_PATH"
export LD_LIBRARY_PATH

cd '/home/unicenter/WA_AGENT'
exec ./cybAgent.bin "$@"

 

I replaced with the good version and autosys agent is now started :

[ec2-user@hc-cdaci-dev WA_AGENT] $ cat cybAgent
#!/bin/sh
#
# cybAgent for linux-x86-64
#
LD_LIBRARY_PATH="/home/unicenter/WA_AGENT:/home/unicenter/WA_AGENT/jre/lib/amd64/server:/home/unicenter/WA_AGENT/jre/lib/amd64:$LD_LIBRARY_PATH"
export LD_LIBRARY_PATH

cd '/home/unicenter/WA_AGENT'
exec ./cybAgent.bin "$@"

 

Thank you all

 

Regards