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Requests stuck in Service Catalog

  • 1.  Requests stuck in Service Catalog

    Posted Feb 19, 2020 06:01 PM
    Team,

    We had some issues with ITPAM/Service Catalog and many requests are stuck in service catalog. Stuck means-

    - Approvers approved requests in catalog- but this action was not passed to ITPAM and the request will stay in approved unless we manually push it to next level/fulfilment
    - ITPAM instances are not attached to requests and the requests will be in submitted state/ pending fulfillment state.

    Now, we have like 700- 800 requests that needs to be processed. is there any easy way for processing them all at once?

    Thanks,
    Rajasheker Chittanur