Hi Juan Carlos,
There are three pieces to the installation of Jaspersoft. First, you need to install and configure the pre-reqs for Jasper as per the documentation (i will provide you a link below). Second, you need to install Jasper server. And then Third, you need to configure Jasper for CA Service Management. The instructions for all of this are split up between two documentation sites as follows:
The instructions to install and configure the pre-reqs for jasper can be found here:
Prerequisites - CA Business Intelligence JasperReports® Server - 6.2.0 - CA Technologies Documentation
The instructions to install Jasper itself can be found here:
Installing CABI - CA Business Intelligence JasperReports® Server - 6.2.0 - CA Technologies Documentation
Then lastly, the instructions to configure Jasper for CA Service Management are found here:
Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D…
What I will say is that the instructions for all of this are fairly clear and easy to follow, its just that you need to ensure you follow ALL steps, EXACTLY as they are documented, and this will work.
Hope this helps,
Thanks,
Jon I.