Can not generate spectrum report on CABI 4.1 sp3 error code CRWEB00000119

[Support Team ENTIIS TH]

Hi,

 

I cannot generate all report. I found report error "The viewer could not process and event.Failed to open the connection CRWEB00000119" after i run report. Can you please help me investigate this issue?

Thanks

Chanopas

[Bill_Wol4th]

Hi Chanopas,

When you attempted to launch the All Asset Report, did you double click on the report? If so, that will not work in CABI 4.1. The parameters will not load correctly as you can see from the screen captures above. Instead you will need to right click on the All Assert Report and select view from the pop up menu. Then the parameters should load correctly.

 

Hope this helps.

 

Bill

[Lakshmi.Narayanan_Shriram_6]

Hi Chanopas,

 

-> Navigate to the following registry:

 

HKLM\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports\DatabaseOptions\MergeConnectionProperties

 

 

-> Change the value to "Yes" if it is set to "NO"

 

(Ensure restarting your machine after registry change)

 

Test if the report is successful.

 

Cheers!

-Lakshmi.

[Lakshmi.Narayanan_Shriram_6]

oops- Just over looked it. You might need to follow my comment (if you still get the same error) after "Right click" procedure as Bill mentioned.

 

Cheers

Lakshmi.