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Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled

  • 1.  Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled

    Posted 08-31-2015 09:57 AM

    Spec KB: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the CA Service Desk Integration enabled


    Document ID:  TEC1317285


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    • Products
      • CA Spectrum
    • Releases
      • CA Spectrum:Release:9.3
      • CA Spectrum:Release:9.4
      • CA Spectrum:Release:9.4.1
    • Components
      • INTEGRATIONS


    Description: How to remove the word "Request" from the Trouble Ticket column in CA Spectrum OneClick with the  CA Service Desk Integration enabled so that only the Trouble Ticket number is displayed.

    Please select the following link for more information on this subject:


    Knowledge Document Link:


    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1317285.aspx