DX Unified Infrastructure Management

 View Only
Expand all | Collapse all

UnifiedServiceManager Error on UMP

Jump to Best Answer
  • 1.  UnifiedServiceManager Error on UMP

    Posted Mar 24, 2017 06:08 AM
      |   view attached

    Hi Experts,

    I am getting this error on UMP. It was working fine before. I checked the wasp probe is set to admin.

     

    An unknown error has occurred.

    Refreshing your browser may resolve the issue.

     

    Details:

    com.firehunter.ump.exceptions.DataFactoryException : java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'

    Please check the log for more information.



  • 2.  Re: UnifiedServiceManager Error on UMP

    Broadcom Employee
    Posted Mar 24, 2017 10:08 AM

    Dear Orwin

    do you have the complete stack trace? And, which version of UIM are you using? 

    Have you tried to clear the browser cache and test again?

     

    Kind Regards,

     

    Martin Fink

    CA Tech Support



  • 3.  Re: UnifiedServiceManager Error on UMP

    Posted Mar 27, 2017 03:16 AM

    Hi Martin,

    Thanks for your prompt help !! After clearing the browser cache i was able to see USM :-)



  • 4.  Re: UnifiedServiceManager Error on UMP

    Posted Apr 05, 2017 11:46 PM

    I have the same error on UIM 8.51 and clearing cache does not help.

     

    An unknown error has occurred.
    Refreshing your browser may resolve the issue.

    Details:
    com.firehunter.ump.exceptions.DataFactoryException : java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
    Please check the log for more information.
    Stack Trace:
    (1) error, java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher': (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
    at com.nimsoft.events.client.EmsClient.handleServiceException(EmsClient.java:778)
    at com.nimsoft.events.client.EmsClient.getInvalidAlarmsFromService(EmsClient.java:151)
    at com.nimsoft.events.client.EmsClient.getInvalidAlarmIds(EmsClient.java:133)
    at com.firehunter.usm.alarms.EmsAlarmProvider.getInvalidAlarmIds(EmsAlarmProvider.java:602)
    at com.firehunter.usm.AlarmUtils.cleanAnnotations(AlarmUtils.java:180)
    at com.firehunter.usm.AlarmUtils.getAlarmsFromDb(AlarmUtils.java:302)
    at com.firehunter.usm.AlarmUtils.getAlarms(AlarmUtils.java:82)
    at com.firehunter.usm.DataFactory.getAlarms(DataFactory.java:1078)
    at com.firehunter.usm.DataFactory.getAlarms(DataFactory.java:1070)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)
    at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)
    at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)
    at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)
    at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)
    at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)
    at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)
    at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)
    at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)
    at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)
    at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.firehunter.ump.auth.InvalidHttpSessionFilter.doFilter(InvalidHttpSessionFilter.java:29)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at sun.reflect.GeneratedMethodAccessor344.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
    at com.sun.proxy.$Proxy870.doFilter(Unknown Source)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.liferay.portal.kernel.servlet.PortalClassLoaderFilter.doFilter(PortalClassLoaderFilter.java:72)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:84)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:442)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1083)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
    Caused by: java.lang.RuntimeException: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
    at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:39)
    at com.ca.shift.client.RemoteInvocation.createInvocation(RemoteInvocation.java:87)
    at com.ca.shift.client.RemoteInvocation.invoke(RemoteInvocation.java:56)
    at serviceProxy$com.nimsoft.events.api.NasAlarmService.getInvalidAlarmIDs(Unknown Source)
    at com.nimsoft.events.client.EmsClient.getInvalidAlarmsFromService(EmsClient.java:149)
    ... 58 more
    Caused by: (120) Callback error, Received status (120) on response (for sendRcv) for cmd = 'dispatcher'
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:615)
    at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:561)
    at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
    at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)
    at com.nimsoft.nimbus.NimRequest.send(NimRequest.java:218)
    at com.ca.shift.client.RequestPoolRemoteEndpoint.invoke(RequestPoolRemoteEndpoint.java:36)
    ... 62 more



  • 5.  Re: UnifiedServiceManager Error on UMP

    Broadcom Employee
    Posted Apr 06, 2017 09:20 AM

    Gary - I have the same symptoms and issue as you.  I haven't yet been able too figure out how to get around it.  Later today I am hoping to try this tech doc:  USM fails to load dashboard after upgrade to 8.51 

     

    Cheers,
    Rich



  • 6.  Re: UnifiedServiceManager Error on UMP

    Posted Apr 06, 2017 09:22 PM

    HI Rich,

     

    that should work as I fixed mine with ems and trellis restart but without deleting and redeploy ems.

     

    Gary



  • 7.  Re: UnifiedServiceManager Error on UMP

    Broadcom Employee
    Posted Apr 06, 2017 10:08 PM

    Sounds good Gary!  My environment is running on virtual box and got corrupted again when it didn't shut down correctly, so I will have to fix it up again.  If I ran into this issue I'll give your approach a try first.

     

    Cheers,

    Rich



  • 8.  Re: UnifiedServiceManager Error on UMP

    Posted May 04, 2017 10:55 AM

    Good Morning,

     

    I had this same problem today, I performed the steps of the tech doc, the problem was solved.

     

    Thank you.



  • 9.  Re: UnifiedServiceManager Error on UMP

    Broadcom Employee
    Posted Oct 16, 2017 07:31 AM

    Dear Guys,

     

    I am working on same kind of support issue. I tried to access the link you guys have provided in this discussion but unfortunately it's showing page not found. can someone help with how i can sort this issue for a support customer.

     

    Thanks in advance,

    pankaj



  • 10.  Re: UnifiedServiceManager Error on UMP

    Posted Oct 31, 2017 07:39 AM

    HI Pankaj

    Try this: USM fails to load dashboard after upgrade to 8.51 

     

    And there's another one, very similar: Unable to acknowledge or assign alarms in USM 

     

    I hope it helps.

     

    iulian



  • 11.  RE: Re: UnifiedServiceManager Error on UMP

    Posted Sep 11, 2019 02:58 AM
    Hi

    I have this problem with UIM/UMP 9.2, however these  tech docs are no longer available, where can i find them in the new broadcom way :)

    Thanks, Andrew

    ------------------------------
    Knows a little about UIM/DXim, AE, Automic
    ------------------------------



  • 12.  RE: Re: UnifiedServiceManager Error on UMP
    Best Answer

    Broadcom Employee
    Posted Sep 11, 2019 09:04 AM
    Andrew -

    Here are the new links to the 2 tech docs:

    USM fails to load dashboard after upgrade to 8.51
    Unable to acknowledge or assign alarms in USM

    ------------------------------
    Kathy Maguire
    Technical Support Engineer 4
    Broadcom
    ------------------------------