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  • 1.  CA Clarity General Discussion - FAQs

    Posted Jan 18, 2010 01:31 PM
      |   view attached

    Forum FAQs

    This thread is intended to be be a one-stop FAQ thread for the CA Clarity General Discussion
    board at caforums.com. Note that the "forum" was migrated to the new Jive platform in June2014

    and so some references in this FAQ may be out-of-date.

    We will attempt to collate all FAQs in this thread and provide links to relevant discussions
    where possible.

    So please look in this thread to see if your Q has already been discussed!

    (You can also use the "Search" functionality on the board - this is the through the search box
    at the top-right of the screen next to your profile options).



    ======================

    Q : What is the forum etiquette?

    A : This forum is populated by Clarity users / administrators / consultants and CA-staff,
    all mainly in their personal time. It is no-ones "job" to answer questions on this board and
    all guidance given is advisory at best. YOU are responsible for any consequences of using advice
    given on this board in your Clarity environments, testing any advice in development environments
    is ALWAYS recommended.

    For formal support from CA you should ALWAYS contact CA-support, you can NOT rely on statements
    made on this board to deliver "CA-supported" functionality, (but usually "un-supported" advice is
    marked as such).

    That said, the board inhabitants are usually a friendly bunch and will try to help you out (if they
    can)!

    If you do post a question and get a good answer, please mark the "Solution" (only you, the original
    poster can do this) and award nice friendly "Positive Ratings" (the little "thumbs-up" on the post
    as you see fit (any poster can award "Positive Ratings"). Posts with "Positive Ratings" are generally
    seen as "good advice"!

    Please try to remember that this is a global forum; everyone's first language is not always English
    and that the clearer and more understandable your posts, the more likely you will get a good
    response!

     

    See this useful thread for some examples of how to respond to threads/mark answers etc;
    Communities: Responding to Replies.

    ==================================================================================================
    Topic : CAFORUMS / CA Clarity General Discussion
    ==================================================================================================


    ======================

    Q : How do I "Search Forums"

    A : Use the "Search" box on the main page!

    This is located in the top-right of the screen and might look like a "site-search" rather than a "forum-search"
    but it really does search forum posts (amongst other options!)


    ======================

    Q : People mention TAG-ing, whats that?

    A : Posts can be TAGed (by users) with keywords, this helps searching.

    ======================


    ==================================================================================================
    Topic : Hidden Pages - "Undocumented" useful functionality
    ==================================================================================================

    NOTE from v13 the 'syntax' of the application URLs changes slightly from earlier (v7/8/12) versions.

    ======================

    Q : Flushing the Cache
    http://{Server}/niku/app?action=security.caches
    http://{Server}/niku/nu#action:security.caches


    A : This undocumented page in the Clarity GUI allows the administrator to clear the application
    caches, either selectively or all-at-once. Using this page is an alternative to the trusted
    "start and stop" the app services method of picking up configuration changes or forcing the system
    to refresh pages from the application server.

    Whilst this is "unsupported" by CA, it is generally accepted that this functionality can be used. The
    alternative to using the hidden functionality is to "stop and restart" the app service.

    The functionality can be accessed by administration users in all current versions of Clarity (7.5.x to 12)

    ---

    Further Discussion :
    Clearing cache
    Flushing the cache

    ======================

    Q : Running XOG from the Clarity Application URL
    http://{Server}/niku/app?action=xog.client
    http://{Server}/niku/nu#action:xog.client

    NOTE From v13.3 this hidden page has been removed from the GUI (for performance/stability reasons) - see this thread for some detail.

    A : This undocumented page provides a simple XOG client. Type (paste) the XOG XML into the
    top window, press "Run" and the output will appear in the lower window.

    You should NOT build any integration solutions that rely on this screen, the normal XOG functionality
    is the only CA-supported way of integrating data to Clarity.

    The functionality can be accessed by administration users in all current versions of Clarity (7.5.x to 13.2)

    ---

    Further Discussion :
    Run/Invoke XOG from Clarity application URL


    ======================

    Q : Viewing / releasing locks
    http://{Server}/niku/app?action=security.locks
    http://{Server}/niku/nu#action:security.locks

    A : This undocumented page provides an overview of all system "locks".
    For example "Import Export Lock" is a project that is currently locked (being editted in OWB/MSP),
    the other available lock types refelect system functionality.

    (This screen is displaying the contents of the PRLOCK table)

    But you should NOT really be "clearing locks" using this screen unless explicty directed to by CA-Support

    ---

    Further Discussion :
    Clarity randomly locking Projects when making updates through UI

    ======================

    Q : Viewing the LOG Files from the application
    http://{Server}/niku/nu#action:security.logs

    A : This page in the Clarity GUI allows an admin user access to the server log files without having to access the CSA

    This functionality can be accessed by administration users in only the later versions of Clarity (i.e. starting v13) and only on TOMCAT installations.
    Using this "hidden page" should not replace normal access to log files through the CSA or directly on the server itself.

    ======================

    Q : Web Services Interface (WSDL)

    http://{server}/niku/wsdl

    A : This page is the starting point of the system documentation for the web-services provided
    by your application. CA-provided actions/queries will be found here, along with any custom
    NSQL queries you have built. All are available to be call via a web-service from YOUR web-service
    enabled client. Of course it is up to YOU / your systems integrator to "code" the client end of this
    relationship.

    This page is documented is the CA-provided "Integration Guide"

    ---

    Further Discussion :
    Programmatic access to Clarity
    Extracting Data from Clarity
    .NET Calling web service
    Clarity XOG.wsdl

    ======================




    ==================================================================================================
    Topic : Documentation
    ==================================================================================================


    ======================

    Q : Where can I get the CA-documentation (for my version) from?

    A : The documentation is all downloadable from http://support.ca.com
    follow the "Dosumentation" link on the left of the portal.

    Note you may have to register / login with your support id to access this.

    Current and older-product versions are all available.

    Also refer to the CA "Green Papers" (support login required) for useful guides;

    http://www.ca.com/greenbooks

    Try this link if the one above doesn't work!

    Under 'Project and Portfolio management' there is (as of May2011)

    CA Clarity PPM: Implementing Security In CA Clarity PPM (Publication date 03/31/2011)

    CA Clarity PPM: Database Tuning for Microsoft SQL Server 2005 v2 (Publication date 12/06/2010)

    CA Clarity PPM: Integration Best Practices for Microsoft Office Project (Publication date 07/16/2010)

    CA Clarity PPM: Project Scheduling with Microsoft Office Project (Publication date 03/01/2010)

    CA Clarity PPM: Integrating with CA SiteMinder (Publication date 06/08/2010)

    CA Clarity PPM: Comparing Scheduling Tools - Open Workbench and Microsoft Office Project (Publication date 02/02/2010)

    ======================

    Q : Where can I get NSQL documentation?

    A : The only guides to NSQL are the CA-provided "Studio Developer's Guide".

    However NSQL can be seen as a "wrapper" for the core SQL in use on your database (Oracle or SQLServer).
    Any SQL literate developer should have little problem developing with NSQL.

    ======================

    Q : Where can I get XOG documentation?

    A : The CA-provided "Integration Guide".

    Further Discussion :
    There are many threads on this board (and indeed a dedicated subboard FOUND HERE ) related to XOG issues/questions.

    For example;
    XLS --> XML Conversion using StylusStudio2010 and Altova MapForce2010

    ======================

    Q : Where can I get GEL documentation?

    A : The only formal guides to GEL are the CA-provided "Integration Guide".

    Note that GEL is just an implementation of the (open-source) Apache "jelly" language which is documented
    here ; http://commons.apache.org/jelly/overview.html

    (if you are a seasoned web-developer, that should all be meaningful to you!)


    There are also some informal GEL guides written by CA professionals attached to posts in this forum
    in the past. I have reattached the files (Gel.zip) to this this FAQ post (June2010) since attachments appear to have been
    lost with the forum reboot in May2010.


    Further Discussion :
    There are many threads on this board (too many to link here) related to GEL issues/questions. Search around
    you might find your question already answered - but don't be afraid to create a new thread if not!

    ======================

    Q : Does GEL work over SSL?

    A : Yes

    See discussion here ; Gel scripting and SSL

    ======================

    Q: Where can I find all resolved defected in current Clarity releases?

    A: This link is being updated as new SP and releases for 8.1.1 and higher are announced: CA Clarity Project & Portfolio Manager - Service Pack Information / Resolved Defects Index

    (For others and future patches you should search on the support site KB)

    ======================

    Q: Where can I see the latest generic patch version, and the readme file for each patch, without having the actual jar files?

    A: There is one KB per version, containing the details:

    12.0.6 Generic Patch. Reference TEC522707
    12.1.0 Generic Patch. Reference TEC542313
    12.1.1 Generic Patch. Reference TEC553491
    12.1.2 Generic Patch. Reference TEC572267
    12.1.3 Generic Patch. Reference TEC570813
    13.0.0 NO Generic Patch.
    13.0.1 Generic Patch. Reference TEC572268
    13.1.0 Generic Patch. Reference TEC581256

    ======================

    Q: Where can I find CAWorld presentations?

    A: Helpfully CA have uploaded (most of) the CAWorld10 presentations here;

    http://caworld.ca.com/talk/presentations

    with just the Clarity (PPM) ones here;

    http://www.ca.com/caworld/content.aspx?CID=236233

    (Note : these links may not be active after 2010)

    A: CAWorld11 sessions are (as of Nov11) available in the Agenda Builder (http://www.ca.com/us/caworld/my-ca-world/agenda-builder.aspx) in the CAWorld11 site;

    As of 1200 GMT 8th Dec 2011, the following can be found;

    PB102SN: PPA602SN : Establishing Enterprise Prioritization for IT Demand at US Bank with CA Clarity
    PB105SN: PPA603SN : A CIO Story: Driving IT Transformation from Louisiana Dept of Health and Hospitals to Beryl
    (no PDF) PB203SN: PPA606SN : Don't Leave Money on the Table: Optimize the Tax Benefits of Project-related Investments - Deloitte
    PC106SN: PPA608SN : Opportunities and Challenges for IT Governance at the Dawn of Cloud Computing
    PC305SN: PPA607SN : Jetting Into the Cloud with Clarity PPM and Service Desk
    PP100SN: Getting Started with CA Clarity Resource Management
    PP101PN: Clarity Outside of IT: Supporting the Corporate Business Strategy
    PP102SN: Leveraging CA Clarity PPM to Improve IT Resource Demand & Capacity Management
    PP103SN: Demand and Portfolio Management: From Ideas through Implementation at BNP Paribas Fortis
    (no PDF) PP104SN: CA Technologies' PPM Strategy and Roadmap
    (no PDF) PP106SN: Selecting the Right PPM Provider & Creating PMO Best Practices
    (no PDF) PP107SN: T-Mobile USA Case Study: Aligning CA Clarity PPM with Evolving Business Goals
    PP108SN: CA Clarity for Video Game Production
    PP109PN: CA Clarity PPM On Demand Panel
    PP110SN: Roadmap to IT Governance Supported by CA Clarity PPM
    PP111PN: Innovate with CA Clarity for New Product Development (NPD)
    PP112SN: Best Paths to Resource Management Maturity with CA Clarity PPM
    PP113SN: TAA12SN : Ericsson and Clarity: Half a Million Projects - A Very Large Non-IT Implementation
    PP114SN: The Crawl, Walk, Run Approach to Implementing PPM at Industry Canada (IC) within the Government of C
    PP115SN: City of Boston-Journey to PPM Excellence
    PP116SN: Levi Strauss Drives Executive Sponsorship with Business Analytics
    PP118SN: Using PPM for SIP Progress and Risk Management at BP
    PP119SN: Planning for the Needs of a Growing Project Portfolio - A CIO and Services Perspective
    PP200SR: PP200SS : What's New in CA Clarity PPM v13
    PP201PN: Getting Started with Portfolio Management and Financial Management
    PP202SN: Managing the Innovation Lifecycle with Clarity PPM, Idea Vision, Product Vision, + CA Agile Vision
    (no PDF) PP203SN: Portfolio Management Solution - Taking Advantage of CA Clarity High-Value Functionality
    PP205SN: Using Clarity to Manage your Application Portfolio
    PP206SN: Using MS-Project with Clarity PPM- Opening Pandora's Box or Finding the Holy Grail?
    PP207SN: De-mystifying CA Clarity Financials: A Simple Guide for Implementation + Driving Business Value
    PP300SN: The ABC's of XOG
    PP301SN: Using CA Clarity PPM to Manage Professional Services
    PP302SN: Performance and Scalability in CA Clarity PPM: Avoiding common configuration and customization
    PP303PN: Taking Reporting to the Next Level with CA Clarity PPM and Business Objects Universes
    PP304SN: Results Driven Clarity PPM Performance Tuning
    PPA611SN: EC110ENA: CA Clarity PPM v12: Get Straight A's in Managing Resources Effectively (Part 1 of 2)
    PPA612SN: EC110ENB: CA Clarity PPM v12: Get Straight A's in Managing Resources Effectively (Part 2 of 2)
    PPA613SN: EC111ENA: Almost Everything You Want to Know About CA Clarity PPM v12: MS Project Integration (Part 1 of 2)
    PPA614SN: EC111ENB: Almost Everything You Want to Know About CA Clarity PPM v12: MS Project Integration (Part 2 of 2)
    PPA615SN: EC112EN: New in CA Clarity PPM v12.1: Personal Dashboarding


    A ZIP file of most of the sessions has also been uploaded to this community's document library - the link to the file's download page is HERE and a direct link to the ZIP itself should be
    HERE

    ======================




    ==================================================================================================
    Topic : Clarity System Maintenance / Health Checks
    ==================================================================================================


    ======================

    Q: How do I keep my Clarity system healthy?

    A: Thats a BIG discussion - no one can give you a single answer to that! :dry:

    Further Discussions :
    The Tuesday's Tips subboard contains some great information

    There are many threads on this board concerned with this topic, have a Search around!

    ...heres some example threads;

    How do make sure Clarity is "healthy?"


    ==================================================================================================
    Topic : Useful TEC Articles
    ==================================================================================================


    Of course a SEARCH on MyCA (support) will find the Knowledge Base (KB) Technical Notes (TECxxxxxx), some useful ones are highlighted below;

    ======================

    Q: How do I enable 'SQL TRACE'?

    A: V13 onwards ; TEC573491 Using Clarity v13 SQLTrace

    pre V13 ; TEC435531 Using Clarity SQLTrace

    ======================

    Q: How do I trace what is happening between Clarity and OWB 'SQL TRACE'?

    A: TEC468125 : Clarity: How do I enable Scheduler logging for Open Workbench troubleshooting?

    ======================




    ((Still, always) Work in progress)





    ======================

    Note to board , please don't carry on any "discussions" in this thread, if we do then it will lose
    its usefulness! If you want to add a new FAQ (and please do!) then please format it as above and
    post it in the "FAQ Discussion" thread which I monitor;

    FAQs - Discussion thread


    Thanks

    David Morton
    Capgemini

    ======================

    last update : Jan'16.

     

    Note that I (Dave) am no longer able to update this particular FAQ thread as my original "Dave" account will become inactive - I use the "Dave_3.0" now.

    I've also been a bit lax in updating the links and some of the newer version comments, CA World collateral etc - sorry about that!

     

    I'll leave this discussion here "as is" though, hopefully the vastly improved search options in the newer forum platform go some way to removing the need for a "FAQ thread"!

     

    If we think that the need does still arise, then contact my "Dave_3.0" account and I could 'resurrect' it anew

     

    Attachment(s)

    zip
    Gel.zip   327 KB 1 version


  • 2.  Resolved Defects

    Posted Jan 18, 2010 09:17 AM
    Q: Where can I find all resolved defected in current Clarity releases?  A: This link is being updated as new SP and releases for 8.1.1 and higher are announced:  https://support.ca.com/irj/portal/phpdocs?filePath=0/5590/5590_spindex.html  


  • 3.  Generic Patches

    Posted Sep 20, 2012 01:51 PM
    Q: Where can I see the latest generic patch version, and the readme file for each patch, without having the actual jar files?

    A: There is one KB per version, containing the details:

    12.0.6 Generic Patch. Reference TEC522707
    12.1.0 Generic Patch. Reference TEC542313
    12.1.1 Generic Patch. Reference TEC553491
    12.1.2 Generic Patch. Reference TEC572267
    12.1.3 Generic Patch. Reference TEC570813
    13.0.0 NO Generic Patch.
    13.0.1 Generic Patch. Reference TEC572268
    13.1.0 Generic Patch. Reference TEC581256


  • 4.  RE: Generic Patches

    Posted Sep 20, 2012 01:54 PM
    For others and future patches you search the support site KB.

    Martti K.


  • 5.  RE: Resolved Defects

    Posted Oct 29, 2013 04:51 AM
    Hi I am not able to open Resolved defect link on CA Clarity Project &Portfolio Manager Service Pack Information / Resolved Defects Index. It is saying "You are not authorized to view this content. " Please help. Thanks


  • 6.  RE: Resolved Defects

    Posted Oct 29, 2013 04:58 AM

    You need to have support site access.

    If you are not the Clarity admin in your organization talk to the admin to have it arranged.

    If you are the admin talk to your CA Account manager or the CA Support cordinator in your country.

     

    Martti K.



  • 7.  Re: CA Clarity General Discussion - FAQs

    Posted Jan 29, 2016 09:31 AM

    Note the comment at the end of the FAQ post above.

     

    Dave.



  • 8.  RE: CA Clarity General Discussion - FAQs

    Posted Nov 12, 2020 11:39 AM
    Hii, 
    How does the session time out works in gel scripts .
    If the session default time out is 60 min then does it mean we need to create new session in gel scripts??


  • 9.  RE: CA Clarity General Discussion - FAQs

    Posted Nov 12, 2020 12:24 PM
    ^ this is an old general FAQ thread - you have already raised this Q as a new topic (which was the right thing to do).

    Please do not ask new questions in this discussion.