In the CA SDM 14.1 I required to edit in the form Home.htmpl for the role employee only the letters "You have" 0 open Incidents but i dont know where change that row
If someone can help me with this, I will thank him very much
you can modify these message in msg_cat.js file which should be located in Service Desk Manager\site\mods\www\wwwroot\scripts\msg_cat.js, if it's not presented there you can copy it from Service Desk Manager\bopcfg\www\wwwroot\scripts\msg_cat.js.
Attribue looks like:
__messages["You_have_%1_%2"] = "Your new message %1 %2";
If changes are not displaying, follow next steps:
- open ahdtop.htmpl;
- find msg_cat.js inclusion;
- modify it as:
where 20170421001 is random digits but I prefer to use current date with increment number.
- reset webcache;
I cant modify the form msg_cat.js
At the moment to open it unflods the next message and i dont know what i need to modify in the form msg_cat_site.js
In msg_cat_site.js shows other things but never the rows that you indicate
If you have another idea or commentary s let me know