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How work Asset View (AMS) on CA Service Desk 14.1?

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  • 1.  How work Asset View (AMS) on CA Service Desk 14.1?

    Posted Apr 14, 2016 09:08 AM

    Hi,

     

    I caught a CA server environment where we did the migration CA SDM from 12.6 to 14.1, we apllied CUM#1 and CUM#2, and migrated too BOXI 3.x to BOXI 4.1 SP5,  until here every ok.

     

     

    But one the functon, Asset View on form CI, did not work:

     

     

    I checked the webapp from TOMCAT - CATALINA_BASE after migration and the application "AMS" has not been deployed. When I run the "pdm_configure" the process return this error:

     

    04/13 17:30:59.975 INFO  ConfigThread.java      549 Executing task# 22, task name : Configurar integração com o AMS

    04/13 17:30:59.975 INFO  Task.java              214 Running: Configurar integração com o AMS

    04/13 17:31:02.163 INFO  ?                        ? Process C:\Program Files (x86)\CA\SC\JRE\1.8.0_65\bin\java completed with exit code 104

    04/13 17:31:02.163 ERROR IntegrateAMSTask.java   341 AMS install failed: 104

     

    In the version 12.6 has this application "AMS" on CATALINA_BASE, but I not understand if this aplicação AMS come from CA APS or if is native from CA SDM?

     

    And how install or enable this function?



  • 2.  Re: How work Asset View (AMS) on CA Service Desk 14.1?
    Best Answer

    Posted Jun 01, 2016 11:59 AM

    Matheus:

     

    Have you been able to resolve this issue?  If not, please reply back and we'll get a support ticket opened for this.  I think this situation is better handled via that method.

     

    Please advise.  Thanks,