Spectrum is not starting after upgrade

[roopeshs]

Hi

After upgrading spectrum from 10.0 to 10.2.1 we are getting this error while opening the spectrum control panel.

 

“SPC-OCP-10033: could not connect to the location server on <<spectro server name>>”

 

Steps performed while upgrading the spectrum from 10.0 to 10.2.1

 

1. Forcefully closed the spectroSERVER.exe  process from the Task Manager as it was not stopping for almost 3 hours since we clicked on stop spectro server on control panel.

2. Once spectro server is forcefully stopped we ran the setup of version 10.2 base

3. Installation ended with below post-installation error;

 

 

    “Migration file dbsavefile.SSdb was not found or is not readable.

Backing up catalog and models to db_20170812,1.SSdb

ERROR: This application has been started using a Spectrum database

which was not gracefully closed.  The application will now shut down

to allow you to load and initialize a previously-saved good database.

 SPC-DBS-20095: c:\win32app\Spectrum\SS-Tools\SSdbsave.exe Error:  Unable to open database.

** Error during backup to db_20170812,1.SSdb”

 

4. After that we ran the setup of 10.2.1 version

this also ended with this below error;

 

“Migration file dbsavefile.SSdb was not found or is not readable.

Backing up catalog and models to db_20170812,1.SSdb

ERROR: This application has been started using a Spectrum database

which was not gracefully closed.  The application will now shut down

to allow you to load and initialize a previously-saved good database.

 SPC-DBS-20095: c:\win32app\Spectrum\SS-Tools\SSdbsave.exe Error:  Unable to open database.

** Error during backup to db_20170812,1.SSdb”

 

 

5. After completing above we just tried to open Control Panel  and it is not opening but giving this below error;

 

“SPC-OCP-10033: could not connect to the location server on <<spectro server name>>”

 

I think issue may be with the force full closing of spectroSERVER.exe process from the Task Manager and data is corrupted. Can someone please advise us how fix this issue and make spectrum up and running again.

 

Regards

Roopesh

[sirha02]

Hi,

 

Looks like you are using Windows 2008 standard (or) SP2 - if so, this is not supported (Windows 2008 R2 is supported) for Spectrum 10.2. Check the below link for System Requirements:

 

System Requirements for Installing CA Spectrum - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation 

[Frank Tonjes]

If you forcefully stop Spectrum I would have made sure the archive manager is down and then done a db load, then started and stopped Spectrum before doing an upgrade. In my experience you can get errors when a server doesn't shut down cleanly and you try upgrade it. It takes longer but reduces risk.